1 Call’s Intelligent Console takes healthcare operator services to a whole new level of intelligence. It’s smarter, it’s faster and it’s loaded with more features than other call center solutions. Intelligent Console reduces call answering and transferring times through advanced technologies that eliminate operator keystrokes. If callers become increasingly inpatient, Intelligent Console becomes increasingly resourceful with innovative call center features such as Infinity & Soft Agent, Directories, On Call Scheduling, Call Flow Scripting, Secure Communications, Voice Logging & Recording, Conference Bridge and Reporting that work enhance customer satisfaction, reduce training times, eliminate errors and reduce labor costs.

Intelligent Console Improves Customer Satisfaction by 50%

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Call Center

Streamline Medical Call Center Efficiencies

If you’re looking to streamline your hospital-wide communications, while adding efficiencies and benefits, look no further. 1Call’s Infinity Hospital Call Center and Soft Agent Intelligent Console call management systems are healthcare’s choice for improved customer satisfaction and reduced call handling errors. 

Directories

Patient, On Call and Personnel Directories

Infinity and Soft Agent Directories can provide your call management staff with as much, or as little information as they need. In fact, you can determine the scope and depth of information that is required to efficiently handle calls. With Directories, you’ll enhance customer satisfaction by reducing delays and fulfilling requests more quickly.

On Call

On Call, Patient, Physician and Workforce Scheduling

Accurate and accessible scheduling information is paramount to the success of a hospital or health care organization. Scheduling improves customer service, increases efficiencies and eliminates costly errors. With 1Call’s Scheduling modules, healthcare organizations can greatly reduce inaccurate information, scheduling errors and lost time.

Call Flow

Intuitive and Customizable Call Flow Scripting

1Call features Intuitive Call Flow Navigation that easily guides your agents through each call, and provides them with a customized script with the exact information they need, at the precise time they need it. Our Scripting solution is the only one in the industry and is renowned for being intuitive and proactive.

 

Text Messaging

HIPAA Compliant Secure Messaging

Healthcare organizations need to maintain privacy of their clients’ personal data. For hospitals, securing patient information is required by HIPAA and HITECH regulations. By encrypting your information, 1Call’s miSecureMessages helps ensure that the data remains confidential.

 

Voice Processing

Integrated Voice Processing and Call Recording

Speech Recognition, Integrated Voice Response (IVR) and Call Logging and Recording are invaluable voice processing tools used by healthcare organizations. These particular resources are used to increase efficiency, reduce labor and eliminate critical errors.

 

 

Conference Bridge

Robust Conference Bridge

When healthcare organizations use their existing telephony, the Conference Bridge solution from 1Call is a powerful, multi-party conferencing resource, complete with premium voice quality. Conference Bridge is a resource that no hospital should be without.

 

Proactive Risk Management Through Reporting

Hospital staff can create Quality Assurance Reports and other customized reports to help run a more efficient call center. With 1Call’s Reporting Dashboard, managers can review real-time graphical information regarding all aspects of the Infinity ISbased call center. The Reporting Dashboard can be configured to display the information important to the call center such as current call types, average time to answer, operators, waits, and more.