1Call Resources

From hospital call center customer case studies and web-based communication white papers, to HIPAA-compliant secure messaging tips, there's something for everyone who wants to improve clinical communications in 1Call's resources library.

White Papers

How Hospital Contact Centers Help Organizations Achieve Their Frictionless Patient Experience Goals

Read White Paper
Happy patient with her care team.

How Call Center Technology Helps Hospitals Staff and Patients

Read White Paper
An operator works in a hospital call center.

How Effective Communication Helps Organizations Achieve the Quintuple Aim

Read White Paper
A doctor meets with a patient.

What Healthcare Leaders Should Know About Contact Centers

Read White Paper
An operator works at a healthcare contact center.

Intelligent Series Integrations

Read White Paper
A contact center operator.

Better Call Management with Advanced Contact Center Software

Read White Paper
Call center manager.

Case Studies

Mercy Medical Center – Canton, Ohio: Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators

Read Case Study
Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators

Jackson-Madison County General Hospital: Utilizing miSecureMessages for Efficient HIPAA-Compliant Communications

Read Case Study
Utilizing miSecureMessages for Efficient HIPAA-Compliant Communications

Video Resources