1Call Resources

From hospital call center customer case studies and web-based communication white papers, to HIPAA-compliant secure messaging tips, there's something for everyone who wants to improve clinical communications in 1Call's resources library.

White Papers

The Cost of Not Investing in Communication Security

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Virtual electronic file labelled, "Data Breach."

Smart Paging

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A doctor checks her paging messages on her smartphone.

Reduce Burnout Using Mobile Communication

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A stressed doctor rests in his office.

PBX ACD and 1Call Intelligent Series ACD Comparison

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Image of an Automatic Call Distribution ACD.

Medical Answering Services and Telephone Triage

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Nurses working as operators at a medical answering service.

Interoperability in the Call Center

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A call center operator wearing a headset.

Case Studies

Jackson-Madison County General Hospital: Utilizing miSecureMessages for Efficient HIPAA-Compliant Communications

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Utilizing miSecureMessages for Efficient HIPAA-Compliant Communications

Mercy Medical Center – Canton, Ohio: Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators

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Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators

Using Remote Operators to Save Space While Still Providing the Highest Quality Patient Care

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Using Remote Operators to Save Space While Still Providing the Highest Quality Patient Care

Custom call center scripts help prestigious hospital’s call center manage 850,000 calls per year

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Custom call center scripts help prestigious hospital’s call center manage 850,000 calls per year

State University of New York (SUNY) Upstate Medical University: Integrating with Epic’s Electronic Medical Records to Save Time and Enhance Patient Caller Experience

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Integrating with Epic’s Electronic Medical Records to Save Time and Enhance Patient Caller Experience

Video Resources

1Call Overview

1Call Connectivity

miSecureMessages Secure Texting

1Call Web Agent

TechHelper

Amtelco: Celebrating 45 Years!