1Call Resources

From hospital call center customer case studies and web-based communication white papers, to HIPAA-compliant secure messaging tips, there's something for everyone who wants to improve clinical communications in 1Call's resources library.

White Papers

Addressing Healthcare Workplace Violence with Integrated Contact Center Software and Secure Messaging

Read White Paper
An upset nurse sits on the floor at her workplace.

Hiring, Training, and Retaining Remote Contact Center Agents

Read White Paper
Remote contact center agent works from home.

How 1Call Helps Hospitals Do More with Fewer Resources

Read White Paper
Small group of hospital staff.

The Importance of Agent Assessment in a Hospital Contact Center

Read White Paper
A hospital call center manager assesses an agent.

How Telehealth Employers Can Ensure Effective Communication with Remote Staff

Read White Paper
Telehealth employee works remotely.

Improving Response to Critical Laboratory Results with Secure Messaging

Read White Paper
A lab tech uses secure messaging to share test results.

Case Studies

Providence Swedish: Improving On-Call Communication Delays and Code Call Workflows with Web-Based Platforms

Read Case Study
A hospital contact center agent helps a caller.

Ephraim McDowell Health: Leveraging Directories to Improve Call Flows and Reduce Code Call Errors

Read Case Study
An operator reads a script from her computer screen.

MD Anderson Cancer Center: The Technical Side of Operators Working from Home

Read Case Study
An operator works remotely from home.

State University of New York (SUNY) Upstate Medical University: Integrating with Epic’s Electronic Medical Records to Save Time and Enhance Patient Caller Experience

Read Case Study
Integrating with Epic’s Electronic Medical Records to Save Time and Enhance Patient Caller Experience

Custom call center scripts help prestigious hospital’s call center manage 850,000 calls per year

Read Case Study
Custom call center scripts help prestigious hospital’s call center manage 850,000 calls per year

Using Remote Operators to Save Space While Still Providing the Highest Quality Patient Care

Read Case Study
Using Remote Operators to Save Space While Still Providing the Highest Quality Patient Care

Video Resources