1Call Resources

From hospital call center customer case studies and web-based communication white papers, to HIPAA-compliant secure messaging tips, there's something for everyone who wants to improve clinical communications in 1Call's resources library.

White Papers

3 Lessons COVID-19 Taught About Streamlining Communication in a Crisis

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White Paper: 3 Lessons COVID-19 Taught About Streamlining Communication in a Crisis

BYOD - The What, The Why, and the How

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BYOD - The What, The Why,

Combating Alarm Fatigue

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Combating Alarm Fatigue

Encrypted BYOD Messaging as a Pager Replacement

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Encrypted BYOD Messaging as a Pager Replacement

Healthcare Call Centers Help Bring Care to the Medically Underserved

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Healthcare Call Centers Help Bring Care to the Medically Underserved

How Do Fingerprint Scanners Work?

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How Do Fingerprint Scanners Work?

Case Studies

State University of New York (SUNY) Upstate Medical University: Integrating with Epic’s Electronic Medical Records to Save Time and Enhance Patient Caller Experience

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Integrating with Epic’s Electronic Medical Records to Save Time and Enhance Patient Caller Experience

Custom call center scripts help prestigious hospital’s call center manage 850,000 calls per year

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Custom call center scripts help prestigious hospital’s call center manage 850,000 calls per year

Using Remote Operators to Save Space While Still Providing the Highest Quality Patient Care

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Using Remote Operators to Save Space While Still Providing the Highest Quality Patient Care

Mercy Medical Center – Canton, Ohio: Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators

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Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators

Jackson-Madison County General Hospital: Utilizing miSecureMessages for Efficient HIPAA-Compliant Communications

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Utilizing miSecureMessages for Efficient HIPAA-Compliant Communications

Video Resources

Amtelco: Celebrating 45 Years!

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miSecureMessages Secure Texting

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