1Call Resources

From hospital call center customer case studies and web-based communication white papers, to HIPAA-compliant secure messaging tips, there's something for everyone who wants to improve clinical communications in 1Call's resources library.

White Papers

How Call Center Technology Helps Hospitals Staff and Patients

Read White Paper
An operator works in a hospital call center.

How Effective Communication Helps Organizations Achieve the Quintuple Aim

Read White Paper
A doctor meets with a patient.

What Healthcare Leaders Should Know About Contact Centers

Read White Paper
An operator works at a healthcare contact center.

Intelligent Series Integrations

Read White Paper
A contact center operator.

Better Call Management with Advanced Contact Center Software

Read White Paper
Call center manager.

Improving On-Call Coverage and Management with miTeamWeb

Read White Paper
Group of on-call medical staff.

Case Studies

Ephraim McDowell Health: Leveraging Directories to Improve Call Flows and Reduce Code Call Errors

Read Case Study
An operator reads a script from her computer screen.

MD Anderson Cancer Center: The Technical Side of Operators Working from Home

Read Case Study
An operator works remotely from home.

State University of New York (SUNY) Upstate Medical University: Integrating with Epic’s Electronic Medical Records to Save Time and Enhance Patient Caller Experience

Read Case Study
Integrating with Epic’s Electronic Medical Records to Save Time and Enhance Patient Caller Experience

Custom call center scripts help prestigious hospital’s call center manage 850,000 calls per year

Read Case Study
Custom call center scripts help prestigious hospital’s call center manage 850,000 calls per year

Using Remote Operators to Save Space While Still Providing the Highest Quality Patient Care

Read Case Study
Using Remote Operators to Save Space While Still Providing the Highest Quality Patient Care

Mercy Medical Center – Canton, Ohio: Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators

Read Case Study
Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators

Video Resources

1Call Overview

1Call Connectivity

miSecureMessages Secure Texting

1Call Web Agent

TechHelper

Amtelco: Celebrating 45 Years!