1Call Resources

From hospital call center customer case studies and web-based communication white papers, to HIPAA-compliant secure messaging tips, there's something for everyone who wants to improve clinical communications in 1Call's resources library.

White Papers

Improving Response to Critical Laboratory Results with Secure Messaging

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A lab tech uses secure messaging to share test results.

How Hospital Contact Centers Help Organizations Achieve Their Frictionless Patient Experience Goals

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Happy patient with her care team.

How Call Center Technology Helps Hospitals Staff and Patients

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An operator works in a hospital call center.

How Effective Communication Helps Organizations Achieve the Quintuple Aim

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A doctor meets with a patient.

What Healthcare Leaders Should Know About Contact Centers

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An operator works at a healthcare contact center.

Intelligent Series Integrations

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A contact center operator.

Case Studies

Ephraim McDowell Health: Leveraging Directories to Improve Call Flows and Reduce Code Call Errors

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An operator reads a script from her computer screen.

MD Anderson Cancer Center: The Technical Side of Operators Working from Home

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An operator works remotely from home.

State University of New York (SUNY) Upstate Medical University: Integrating with Epic’s Electronic Medical Records to Save Time and Enhance Patient Caller Experience

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Integrating with Epic’s Electronic Medical Records to Save Time and Enhance Patient Caller Experience

Custom call center scripts help prestigious hospital’s call center manage 850,000 calls per year

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Custom call center scripts help prestigious hospital’s call center manage 850,000 calls per year

Using Remote Operators to Save Space While Still Providing the Highest Quality Patient Care

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Using Remote Operators to Save Space While Still Providing the Highest Quality Patient Care

Mercy Medical Center – Canton, Ohio: Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators

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Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators

Video Resources