1Call Resources

From hospital call center customer case studies and web-based communication white papers, to HIPAA-compliant secure messaging tips, there's something for everyone who wants to improve clinical communications in 1Call's resources library.

White Papers

Addressing Healthcare Workplace Violence with Integrated Contact Center Software and Secure Messaging

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An upset nurse sits on the floor at her workplace.

Hiring, Training, and Retaining Remote Contact Center Agents

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Remote contact center agent works from home.

How 1Call Helps Hospitals Do More with Fewer Resources

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Small group of hospital staff.

The Importance of Agent Assessment in a Hospital Contact Center

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A hospital call center manager assesses an agent.

How Telehealth Employers Can Ensure Effective Communication with Remote Staff

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Telehealth employee works remotely.

Improving Response to Critical Laboratory Results with Secure Messaging

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A lab tech uses secure messaging to share test results.

Case Studies

Ephraim McDowell Health: Leveraging Directories to Improve Call Flows and Reduce Code Call Errors

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An operator reads a script from her computer screen.

MD Anderson Cancer Center: The Technical Side of Operators Working from Home

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An operator works remotely from home.

State University of New York (SUNY) Upstate Medical University: Integrating with Epic’s Electronic Medical Records to Save Time and Enhance Patient Caller Experience

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Integrating with Epic’s Electronic Medical Records to Save Time and Enhance Patient Caller Experience

Custom call center scripts help prestigious hospital’s call center manage 850,000 calls per year

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Custom call center scripts help prestigious hospital’s call center manage 850,000 calls per year

Using Remote Operators to Save Space While Still Providing the Highest Quality Patient Care

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Using Remote Operators to Save Space While Still Providing the Highest Quality Patient Care

Mercy Medical Center – Canton, Ohio: Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators

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Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators

Video Resources