1Call’s Infinity and Soft Agent feature an Intuitive Call Flow Navigation that easily guides your agents through each call, and provides them with a customized script with the exact information they need, at the precise time they need it. Our Scripting solution is the only one in the industry and is renowned for being intuitive and proactive.

1Call products reduce operator training times by 80%.

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Call Flow Scripting

The intuitive design of our Infinity and Soft Agent Scripting feature makes it perfect for both large and small healthcare organizations.

 By streamlining your enterprise-wide communications, you’ll find that Scripting :

  • Delivers a fast ROI
  • Eliminates errors
  • Improves efficiency and productivity
  • Consolidates and improves processes
  • Speeds call processing
  • Ensures professional call handling
  • Provides accurate information
  • Includes a detailed reporting analytics
  • Allows you to customize the system to meet your call handling needs 

1Call’s Intuitive Call Flow Navigation Effortlessly Guides Operators Through The Calls And Significantly Reduces Training Time.

You’ll find that our Scripting solution is perfect for:

  • Main Number
  • Code Calls
  • On-Call Scheduling
  • Paging
  • Nurse Triage
  • Physician Referral
  • Physician-to-Physician Referral
  • Physician Answering Service
  • Consultations
  • Scheduling
  • Admissions/Preregistration
  • Patient Information
  • Patient Transport
  • Class Registration
  • Help Desk
  • Post-Stay Surveys 
Infinity Call Center

1Call’s Infinity and Soft Agent Scripting solution eliminates errors by using the power of intelligence, validation, and spell correction.

Color-coding is utilized to help agents instantly identify call types so they can handle calls more quickly. You can also build protocols into navigation scripts to remove guesswork. Agents simply fill in the caller’s responses and the script automatically navigates to the next appropriate question. This is ideal for deciding which department or physician should receive calls, determining if calls are urgent, handling code calls, staffing, automatic age calculations and many other options. 

 

Infinity And Soft Agent Scripting Also Features:

Time-of-day and day-of-week messaging and dispatching. Based on the current time and day, the correct navigation script and dispatch options are displayed, helping ensure calls are always handled correctly.