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USABILITY

Everyone knows how frustrating it is when technology doesn't function correctly. In healthcare, systems that don't communicate properly can mean life or death. Our custom call center software is intuitive to use, provides operator scripting to guide agents through complicated calls, and can even bridge communication gaps between disparate technologies to provide better interoperability.

CUSTOMER SERVICE

Communications failure is not an option for hospital call centers. If a customer of ours has a technical issue, 90% of the time it only takes one call to our 24/7/365 service department to resolve it. We don’t treat our customers like numbers with support tickets, tier our support, or give them ultimatums to increase the length of their support agreement. All customers receive the same quick, professional service from our in-house customer support staff who have an average tenure of 16 years with our company.

RELIABILITY

Hospital call center agents are also healthcare heroes and work hard to provide excellent assistance to both patients and medical staff. We are proud of our customers and have a responsibility to provide them with reliable, HIPAA-compliant call center software. The 1Call healthcare division of Amtelco began in 1997 and we now have hundreds of customers from around the world.

Happy Clients

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“The 1Call software has given us so much flexibility to keep up with this ever-changing COVID-19 crisis. We were able to smooth workflow peaks and valleys and went from being overwhelmed with calls at the beginning of this situation, to having improved call metrics.”

Shelley White, Director of Patient Access Services for State University of New York (SUNY) Upstate Medical University

“I would like to acknowledge the efforts of the 1Call team. I know that Canterbury DHB is just one of many 1Call clients and appreciate their ability to make us feel that we are the only priority they have.”

Kevin Mallon, Project Manager for Canterbury District Health Board in Christchurch, New Zealand

“An outside company loaned Nebraska Medicine 150 laptops. We loaded the 1Call software onto these laptops and sent all of our employees and flex staff home. They are able to safely work from home and take calls as remote operators during the pandemic.”

Kathleen Kerrigan BSN, RN, Manager, Medical Communications Center, Radiology Contact Center and Pager Services for Nebraska Medicine

“Thanks to 1Call, we are using Soft Agent through a VPN connection for agents working from home during the pandemic. This is happening WITHOUT a remote audio connection. The new version of Soft Agent allows us to handle audio both ways without an external audio source!”

Jennie McWhorter, IS Operations Manager for Ephraim McDowell Health in Danville, KY

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