Healthcare Communications Blog

Medical call centers are the communication hub for the hospital enterprise. They handle a multitude of different calls including: the main switchboard, calls with patients and their family members, emergencies, transport dispatch, telehealth services, disaster response, on-call medical staff, providing 24-hour access to healthcare, scheduling, internal hospital communications, and more.

Those of us in the healthcare communication field already know the value of telehealth and virtual care. As the COVID-19 pandemic evolved, telemedicine gained worldwide recognition as a critical healthcare tool to keep both patients and medical staff safe.

Hospital communication systems are complex, yet, many hospitals select one communications method, secure messaging, in the hopes that a texting solution or an app is going to be their panacea.

Communication software and systems within a hospital are notoriously disconnected because they come from different vendors, operate on a variety of platforms, and are often specialized for each department. However, it’s necessary for data or partial data, from one system to be communicated to another system.

Wednesday, August 1, 2007, started out as a typical day at Hennepin Healthcare, then known only as Hennepin County Medical Center, in Minneapolis, Minnesota. At just after 6:00 p.m. that day, tragedy struck. During the evening rush hour, the Interstate 35W bridge collapsed. 

We are proud to partner with hospitals to improve clinical communications and increase operator accuracy to ultimately help healthcare professionals save li

Telephone outages, power outages, and natural disasters can happen suddenly and unexpectedly. For healthcare organizations failure to communicate is not an option. Our enterprise-wide solutions help with hospital and clinic communication systems backup and emergency notification needs.

Sometimes a simple visit to your doctor’s office can be more complicated than expected. Typical doctor office hours are 8:00 a.m. – 5 p.m., Monday through Friday.

Did you know National Nurses Week begins each year on May 6th and ends on May 12th, Florence Nightingale's birthday? In 1994, the American Nurses Association’s (ANA) Board of Directors designated these days as permanent dates to observe National Nurses Week.

Hospital call centers are playing a critical role in their healthcare organization’s response to the current coronavirus crisis. 1Call is helping with this endeavor by offering free operator licenses to customers during the pandemic.

Your healthcare organizations and patients need a good IT partner to help with clear and fast communications. 1Call provides communication solutions to hospitals and clinics and has dedicated, knowledgeable staff to collaborate with you.

After more than 20 years of helping hospital call centers with their communication technology needs, we understand that investing in and maintaining a communication system in healthcare requires a significant commitment of staff time and resources.

HIPAA and HITECH were put in place to protect PHI and miSecureMessages is the perfect text messaging tool to help healthcare organizations stay in compliance. SMS or text messages are stored on mobile devices and smartphones and can be viewed by a third party.

The Novel Coronavirus (COVID-19) has made huge impacts on our health and day-to-day life throughout the world. Whether you’re an operator relaying an important message, or a doctor tending to a patient, fast and reliable communication is critical to ensure the safety and well-being of those you’re responsible for.

Our Solutions Architecture team here at 1Call have been busy working with many hospital call center customers on how to leverage their 1Call solutions to best handle the challenges surrounding COVID-19 calls.

One of the benefits of running a call center in a virtual server environment, or in the cloud, is the ability to use home-based operators. Remote operators are playing a crucial role for hospitals during the current COVID-19 outbreak.

Patients often have a whole team of medical professionals treating them. The Institute of Medicine found that each year the average elderly patient sees 7 physicians (5 specialists and 2 primary care physicians) across 4 different practices.

Did you know today is National Doctors Day? Each year Doctors Day is celebrated on March 30th to honor physicians for their work and contributions to society.