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Healthcare Communications Blog

Amtelco has been awarded a Top Workplaces 2020 honor and a special award for work/life flexibility by The Wisconsin State Journal. These awards are based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC.

After 20+ years of helping healthcare facilities with their hospital organization communication, 1Call understands that investing in and maintaining a communication system in healthcare requires a significant commitment of staff time and resources.

1Call has recently expanded its mission statement, adding “It’s All About the Why.” This has been implemented company-wide to reaffirm the reasons Why we do what we do through the original company motto created in 1976 - to provide the most innovative solutions backed by the industry’s best customer support.

1Call has been helping hospital call centers with their communication technology needs since 1997. Today, our highly interoperable software is also used within hospitals and care settings to bridge communication gaps between different systems and departments.

At AMTELCO, we are committed to creating lasting, positive support for our employees, our customers and our communities. Right now, we think that means we need to take some steps for the greater good.

The recent coronavirus outbreak has highlighted the important role telehealth plays to minimize the spread of germs. The use of communication technology in hospitals and clinics has given healthcare workers more mobility. A nurse or doctor can coordinate care when they are physically away from their patients.

The evolution of technology has made huge impacts on the way we do business, and all for the better. This is true for nearly all types of business, but none more than the healthcare industry.

In healthcare, your business is subject to the privacy standards of the Health Insurance Portability and Accountability Act (HIPAA).

Bring your own device (BYOD) is a trend that’s taking over workplaces of several different industries. A decade ago, few could imagine a hospital that allowed a nurse to pull out her personal smartphone in a patient’s room or a doctor that communicated with care teams over text messages.

Despite the care most of us take to protect our credit card information, credit card fraud is the most common form of identity theft in the United States. According to a report from Javelin Strategy & Research, 15.4 million consumers were victims of identity theft or fraud, which cost U.S. consumers more than $16 billion in 2016.

Many of us are familiar with the term “the internet of things” (IoT), but only some know that the road to IoT began back in 1982, when grad students from the Computer Science Department at Carnegie Mellon University connected a modified Coke vending machine to the internet.

If you step into any in-patient hospital or critical care center, you’ll notice one thing in common: near-constant, loud, piercing alarms. Of course, the purpose of an alarm is to get someone’s attention, immediately, when something abnormal occurs. One study records an average of 1.2 alarms heard by a nurse every 60 seconds, or as many as 359 alarms per medical procedure.

In the 1930s, about 40 percent of doctor-patient visits in the United States occurred in patient homes. Better known as “house calls” this kind of healthcare accounted for only 0.6 percent of healthcare visits by 1980.

Another option to investigate is co-locating your system at a data center. This will improve the reliability of your telephone and Internet connectivity and your electrical power.

The term “mental health” refers to the condition of a person’s emotional, psychological, and social well-being. The state of one’s mental health affects how they feel, think, and behave.

The average 500-bed hospital in the United States loses around $4 million each year directly due to inefficient communication, according to a study published in the Journal of Healthcare Management.

Effective and efficient communication is essential to fulfilling a healthcare organization’s mission of providing high quality care.

We live in an information-driven world: advents such as big data, cloud-based storage, and online databases allow for the gathering and storing of information to a degree unimaginable just a generation ago. Unfortunately, the sheer volume of information and data, much of it personal, means we also live in a world increasingly prone to violations of privacy.

Our first contact resolution (FCR) rate is 90%. This means 90% of customers who call us with an issue have it resolved by our service department before they hang up the phone. This month we are featuring our phenomenal customer service department by highlighting some testimonials from a few customers.