Healthcare Communications Blog

One of the benefits of running a call center in a virtual server environment, or in the cloud, is the ability to use home-based operators. Remote operators are playing a crucial role for hospitals during the current COVID-19 outbreak.

Patients often have a whole team of medical professionals treating them. The Institute of Medicine found that each year the average elderly patient sees 7 physicians (5 specialists and 2 primary care physicians) across 4 different practices.

Did you know today is National Doctors Day? Each year Doctors Day is celebrated on March 30th to honor physicians for their work and contributions to society.

Amtelco has been awarded a Top Workplaces 2020 honor and a special award for work/life flexibility by The Wisconsin State Journal. These awards are based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC.

After 20+ years of helping healthcare facilities with their hospital organization communication, 1Call understands that investing in and maintaining a communication system in healthcare requires a significant commitment of staff time and resources.

1Call has recently expanded its mission statement, adding “It’s All About the Why.” This has been implemented company-wide to reaffirm the reasons Why we do what we do through the original company motto created in 1976 - to provide the most innovative solutions backed by the industry’s best customer support.

1Call has been helping hospital call centers with their communication technology needs since 1997. Today, our highly interoperable software is also used within hospitals and care settings to bridge communication gaps between different systems and departments.

At AMTELCO, we are committed to creating lasting, positive support for our employees, our customers and our communities. Right now, we think that means we need to take some steps for the greater good.

The recent coronavirus outbreak has highlighted the important role telehealth plays to minimize the spread of germs. The use of communication technology in hospitals and clinics has given healthcare workers more mobility. A nurse or doctor can coordinate care when they are physically away from their patients.

The evolution of technology has made huge impacts on the way we do business, and all for the better. This is true for nearly all types of business, but none more than the healthcare industry.

In healthcare, your business is subject to the privacy standards of the Health Insurance Portability and Accountability Act (HIPAA).

Bring your own device (BYOD) is a trend that’s taking over workplaces of several different industries. A decade ago, few could imagine a hospital that allowed a nurse to pull out her personal smartphone in a patient’s room or a doctor that communicated with care teams over text messages.

Despite the care most of us take to protect our credit card information, credit card fraud is the most common form of identity theft in the United States. According to a report from Javelin Strategy & Research, 15.4 million consumers were victims of identity theft or fraud, which cost U.S. consumers more than $16 billion in 2016.

Many of us are familiar with the term “the internet of things” (IoT), but only some know that the road to IoT began back in 1982, when grad students from the Computer Science Department at Carnegie Mellon University connected a modified Coke vending machine to the internet.

If you step into any in-patient hospital or critical care center, you’ll notice one thing in common: near-constant, loud, piercing alarms. Of course, the purpose of an alarm is to get someone’s attention, immediately, when something abnormal occurs. One study records an average of 1.2 alarms heard by a nurse every 60 seconds, or as many as 359 alarms per medical procedure.

In the 1930s, about 40 percent of doctor-patient visits in the United States occurred in patient homes. Better known as “house calls” this kind of healthcare accounted for only 0.6 percent of healthcare visits by 1980.

Another option to investigate is co-locating your system at a data center. This will improve the reliability of your telephone and Internet connectivity and your electrical power.

The term “mental health” refers to the condition of a person’s emotional, psychological, and social well-being. The state of one’s mental health affects how they feel, think, and behave.