Healthcare Communications Blog

Our first contact resolution (FCR) rate is 90%. This means 90% of customers who call us with an issue have it resolved by our service department before they hang up the phone. This month we are featuring our phenomenal customer service department by highlighting some testimonials from a few customers.

Each 1Call system is backed with our own in-house field engineering and customer service departments that are dedicated to making sure our customer’s systems are running smoothly year after year. We also offer contracted services for guidance and advice about best practices when large communications projects, mergers, technology updates, acquisitions, and more are planned for medical call centers.

The installation by 1Call was fabulous and the 1Call folks were just great. When I talk to folks, I always complement 1Call’s service. I just feel like the technicians and trainers are always there for me. If I have a question, I just send it off to the trainers and someone always gets back with me.

The ever-increasing threats from natural and human-made disasters have made the use of disaster response systems a necessity. Nearly two-thirds of U.S. residents live in areas that are rated as having a moderate to very high risk of experiencing a natural disaster (hurricanes, tornadoes, floods, hail, wildfires, and earthquakes).

1Call is pleased to announced the promotion of Amber Schroedl to Solutions Architect. “Amber has been a key part of our success, and brings a unique, real-world set of skills to our department.

Hospitals use miTeamWeb for fast online and mobile access to their On-Call Schedules, Messages, Directories, Status, and much more. miTeamWeb is available using secure browser access from a PC, smartphone, and tablet.

miTeamWeb helps clinical staff quickly find the information they need and has a customizable Home screen to provide fast access to the information they use the most, including other 1Call features such as:

Since 1976, Amtelco has been providing innovative communication solutions to call centers around the world. In 1997, the 1Call Division was formed to offer enterprise-wide communication solutions designed specifically for healthcare organizations. 1Call is dedicated to serving the unique call center and communication needs of healthcare organizations, helping improve communications for patients, physicians, and staff by connecting people and information.

Health system departments tend to silo themselves and make decisions based on what works for their individual departments. Solutions may be home-grown for each and based on tools that are available at arm’s length.