Healthcare Communications Blog

Spot the symptoms of an outdated communication system and identify the best time to upgrade. You'll save time, reduce errors, and improve interoperability.

A third-party integration happens when we connect to other applications that have not been built by 1Call. This connection is achieved through Application Program Interfaces (APIs).

miTeamWeb is a mobile-friendly web application that extends the functionality of the Intelligent Series (IS) suite of call center applications across the enterprise and to hand-held devices using just a web browser. The app features customizable widgets that provide access to messages, directories, on-call schedules, call logs, and status schedules in a format that is user friendly on both desktop computers and mobile devices.

In the third and final installment of this series, we wrap up describing the high-level differences between using 1Call’s Intelligent Series (IS) Automatic Call Distribution (ACD) versus a Private Branch Exchange (PBX) ACD with 1Call’s Soft Agent for intelligent console call centers.

Quickly contacting personnel to respond to urgent situations is vital to providing better care for your patients. The 1Call MergeComm Integration Engine automates the process by streamlining your inbound and outbound communications.

In the second installment of this series, we continue to describe the high-level differences between using 1Call’s Intelligent Series (IS) Automatic Call Distribution (ACD) versus a Private Branch Exchange (PBX) ACD with 1Call’s Soft Agent for intelligent console call centers.

In telecommunication, the electronic equipment that is responsible for accepting, holding, and routing telephone calls is called a “switch.” Private Branch Exchange (PBX) and Automatic Call Distribution (ACD) are switches that have different capabilities. 

Patient Follow Me assigns a fixed phone number to each patient that will follow them for the duration of their hospital stay.

Effective call center software and HIPAA-compliant apps are critical for medical answering services who provide telephone triage.

If you’re looking for an easier way to create on-call schedules, check out Auto Scheduler, the 1Call Feature of the Month!

Medical personnel use Smart Paging to instantly locate other staff and learn their current Status, such as In Office, Making Rounds, Out of Office, or On-Call.

How does working remotely and the increased popularity of telehealth impact the need for secure messaging integrating with personal devices while keeping electronic patient health information safe?

Call Processing Application Now Rated “Avaya Compliant” Compatible with Avaya OneCloud™ UCaaS Solutions

When the healthcare industry experiences a data breach, it is far more costly than other industries.

Burnout in the medical profession is devastating and can lead to depression, medical errors, high turnover rates, and even suicide.

If you’re looking for a way to stop unwanted calls from reaching your operators, check out ANI Screening, the 1Call Feature of the Month!

Provide Consistent Feedback to Improve Your Agents’ Call Handling with Agent Assessment

If you need an easy way to verify a caller’s name or number, store call recordings for several years, or review how agents handle calls, check out 1Call's Call Log and Unity Voice Logger,