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Healthcare Communications Blog

One of the first person-to-person connections a patient makes with a healthcare organization is often through a phone call. Whether the caller’s intent is to schedule an appointment, ask a question, or report an emergency, the way an operator handles that call plays a large role in patient care and satisfaction. Every phone call is an opportunity for the operator to uphold an organization’s values and provide excellent service.

Healthcare providers are able to remotely manage the health of their patients thanks to advancements in monitoring and communication technologies.

Healthcare communication is incredibly complex. Even though technology is meant to increase efficiences, it’s well-known that disconnected software from multiple vendors cause communication breakdowns in hospitals and clinics.

Healthcare has gone digital. Wearable devices, smart hospital beds, internet of medical things (IoMT), mobile health (mHealth) and secure messaging, telemedicine, telehealth, and other software-supported tools have become incredibly useful .

What is fingerprint scanning? The short answer is that fingerprint scanners take an image of a person’s fingerprint but in reality, the technology is more complex.

Soft Agent is now rated “Avaya compliant,” compatible with Avaya OneCloud™ CCaaS solutions.

Our call flow scripting solution automatically detects call flow and determines the scripting options for your operators based on your protocols.

When COVID-19 was declared a pandemic, employees who could do their job remotely were sent home to work – including hospital call center operators.

We hear a lot about encryption and how it is an important tool to keep our data safe. Healthcare providers are required by the Health Insurance Portability and Accountability Act (HIPAA) to use encryption.

Hospitals, physician practices, and other healthcare facilities have rapidly expanded their use of technology in an effort to move from a paper-based environment to one that supports the use of electronic health record (EHR) or electronic medical record (EMR) solutions.

Helping patients manage their pain is important to every healthcare facility. Being able to monitor and record each patient’s pain level on an ongoing basis can be challenging, as it takes a large amount of a nurse’s time.

Protecting electronic patient health information (ePHI) has become even more critical as the healthcare industry transitions away from paper-based processes and into a more connected, electronic delivery model.

Our customers know their success is important to us and we are available for support, training, and guidance at any time - including during this pandemic.

In this post, we look into the past, present, and future of healthcare communication technology. Technology has evolved significantly over time, especially when it comes to the ways in which we communicate.

Hospital call center operators are often the face of the healthcare organization. A single operator may talk to hundreds of patients and medical staff each day.

Red Alert emergency and event notification system provides the tools to notify the appropriate responders for emergencies, weather alerts, evacuations, as well as for daily, weekly, and monthly meeting and event reminders

Our 14th Annual 1Call Leadership and Training Seminar will be held virtually this year.

For many hospital call centers, having enough space to operate efficiently is an issue at the best of times. During a pandemic, close working conditions become a matter of safety.