Healthcare Communications Blog

To ensure effective communication with remote workers healthcare organizations of all sizes must have the right management mindset and the right technology in place.

Looking for an easy way to connect your care teams on a conference call?
You’ve found it: the updated 1Call Conference Bridge

1Call is celebrating 25 years of software solutions and applications for the healthcare contact center marketplace.

The use of mobile communication technology in hospitals and clinics has given healthcare workers a way to coordinate care when they are physically away from their co-workers and patients.

The Intelligent Series 5.5 Release includes many innovative enhancements...

There is a lot of coordination involved when getting a patient from point A to point B. That is why hospital systems will have a dedicated Patient Transfer Center to coordinate inpatient-to-inpatient, emergency department-to-emergency department, and hospital-to-hospital transfers for adult and pediatric patients.

Announcing the release of version 5.5 of 1Call's Intelligent Series (IS) suite of call center applications.

Some medical answering services can provide telephone triage if they employ licensed professional staff members who are trained to give an accurate assessment of a patient caller’s concerns.

As we near the end of another busy year, we wanted to take a few moments to reflect on the topics we’ve covered for the 1Call Feature of the Month in 2021.

This second part of our post about MergeComm will examine how it works with scripting, dispatching, and reporting. 

What is MergeComm and how does it work?

Providing you with the information you need when you need it is essential. Whether you’re looking for the miTeamWeb User Guide, wondering how to schedule a report to run every day, or looking for configuration information for Cisco UCCX and Soft Agent, you’ll find it on TechHelper.

Managing your on-call workforce shouldn't be a burden. The miTeamWeb app supports care team coordination and communication by providing healthcare staff with a way to assign and access on-call schedules, messages, directories, statuses, and more via mobile access.

Now is an ideal time to ensure that your system and clients are set up for the upcoming holidays. (You’ll also see how to use Holiday settings for other purposes!)

Choose a communication system that is user-friendly so you can reduce errors, improve efficiency, and enhance the patient experience.

Automated notification and reminder communications can help healthcare organizations be sure that every resource is utilized to its full potential and reach more staff personal in less time.

A few examples of 1Call's most popular interfaces that help improve workflows, are easy to use, and easy to learn.

The Intelligent Series (IS) is the latest advancement in 1Call’s long line of call center innovations.