Operator scripting has many benefits. Not only does it reduce the numerous errors of the past, it can also automate the process, and give the calls a personal feel. It has enhanced the ability to put protocol in place.
Each year, approximately 16% of patients in United States hospitals are readmitted within 30 days of discharge. Readmissions and the additional treatments they entail are costly to both patients and insurers. Increasingly, they are costly to hospitals as well.
Methodist is located in the heart of Peoria, Illinois, and includes a 330-bed hospital with almost 600 board-certified physicians. Methodist is committed to delivering outstanding healthcare, and takes pride in being patient driven, responsible, responsive, and ready to meet each of their patient’s needs.
Nova Scotia Health Authority, previously Capital Health, is Nova Scotia’s province-wide provider of health services. They operate hospitals, health centers, and community-based programs throughout the province.
According to a survey published by the American Hospital Association (AHA) in 2016, there are 3,231 community hospitals in the United States that are a part of a larger hospital system. These sizable healthcare systems are often the result of mergers.
Medical call centers are the communication hub for the hospital enterprise. They handle a multitude of different calls including: the main switchboard, calls with patients and their family members, emergencies, transport dispatch, telehealth services, disaster response, on-call medical staff, providing 24-hour access to healthcare, scheduling, internal hospital communications, and more.
Those of us in the healthcare communication field already know the value of telehealth and virtual care. As the COVID-19 pandemic evolved, telemedicine gained worldwide recognition as a critical healthcare tool to keep both patients and medical staff safe.
Communication software and systems within a hospital are notoriously disconnected because they come from different vendors, operate on a variety of platforms, and are often specialized for each department. However, it’s necessary for data or partial data, from one system to be communicated to another system.
Wednesday, August 1, 2007, started out as a typical day at Hennepin Healthcare, then known only as Hennepin County Medical Center, in Minneapolis, Minnesota. At just after 6:00 p.m. that day, tragedy struck. During the evening rush hour, the Interstate 35W bridge collapsed.
Telephone outages, power outages, and natural disasters can happen suddenly and unexpectedly. For healthcare organizations failure to communicate is not an option. Our enterprise-wide solutions help with hospital and clinic communication systems backup and emergency notification needs.
Did you know National Nurses Week begins each year on May 6th and ends on May 12th, Florence Nightingale's birthday? In 1994, the American Nurses Association’s (ANA) Board of Directors designated these days as permanent dates to observe National Nurses Week.
Hospital call centers are playing a critical role in their healthcare organization’s response to the current coronavirus crisis. 1Call is helping with this endeavor by offering free operator licenses to customers during the pandemic.