Healthcare Communications Blog

Our call flow scripting solution automatically detects call flow and determines the scripting options for your operators based on your protocols.

When COVID-19 was declared a pandemic, employees who could do their job remotely were sent home to work – including hospital call center operators.

We hear a lot about encryption and how it is an important tool to keep our data safe. Healthcare providers are required by the Health Insurance Portability and Accountability Act (HIPAA) to use encryption.

Hospitals, physician practices, and other healthcare facilities have rapidly expanded their use of technology in an effort to move from a paper-based environment to one that supports the use of electronic health record (EHR) or electronic medical record (EMR) solutions.

Helping patients manage their pain is important to every healthcare facility. Being able to monitor and record each patient’s pain level on an ongoing basis can be challenging, as it takes a large amount of a nurse’s time.

Protecting electronic patient health information (ePHI) has become even more critical as the healthcare industry transitions away from paper-based processes and into a more connected, electronic delivery model.

Our customers know their success is important to us and we are available for support, training, and guidance at any time - including during this pandemic.

In this post, we look into the past, present, and future of healthcare communication technology. Technology has evolved significantly over time, especially when it comes to the ways in which we communicate.

Hospital call center operators are often the face of the healthcare organization. A single operator may talk to hundreds of patients and medical staff each day.

Red Alert emergency and event notification system provides the tools to notify the appropriate responders for emergencies, weather alerts, evacuations, as well as for daily, weekly, and monthly meeting and event reminders

Our 14th Annual 1Call Leadership and Training Seminar will be held virtually this year.

For many hospital call centers, having enough space to operate efficiently is an issue at the best of times. During a pandemic, close working conditions become a matter of safety.

Operator scripting has many benefits. Not only does it reduce the numerous errors of the past, it can also automate the process, and give the calls a personal feel. It has enhanced the ability to put protocol in place.

Medically underserved populations and areas are designated by HRSA as having too few primary care providers, high infant mortality, high poverty, or a high elderly population.

Each year, approximately 16% of patients in United States hospitals are readmitted within 30 days of discharge. Readmissions and the additional treatments they entail are costly to both patients and insurers. Increasingly, they are costly to hospitals as well.

1Call, a division of Amtelco, today announced its Call Center Link application is now available in the Epic App Orchard.

Methodist is located in the heart of Peoria, Illinois, and includes a 330-bed hospital with almost 600 board-certified physicians. Methodist is committed to delivering outstanding healthcare, and takes pride in being patient driven, responsible, responsive, and ready to meet each of their patient’s needs.

Nova Scotia Health Authority, previously Capital Health, is Nova Scotia’s province-wide provider of health services. They operate hospitals, health centers, and community-based programs throughout the province.