Healthcare Communications Blog

This year, we have been celebrating our 25 years in the contact center marketplace.

Please note, this conference is open to representatives of healthcare systems, hospitals, clinics only. Please contact your 1Call sales representative to register for our conference.

Now you can speed the procedure of signing in to multiple applications using Single Sign-On. This notable feature is now available for Intelligent Series and miSecureMessages users and agents.

Registration is still open for our 16th Annual Leadership and Training Seminar, but time is running out to reserve your spot at the Madison Concourse Hotel in downtown Madison, Wisconsin.

1Call's Automated Scheduler is a web-based scheduling engine that simplifies the process of creating complex schedules for your medical care teams and departments.

Communication tools can help relieve some of the burden felt by hospital staff by providing more efficient workflows, which results in a better patient experience.

Patient experience leadership should involve their contact centers when planning frictionless patient experience goals. The technology already being used in their call centers, along with well-trained, informed agents, can be leveraged to help the entire enterprise achieve its patient-first goals. 

If you’re looking for a way to locate messages based on what was entered in a message script, the Keyword Search on the Intelligent Series (IS) Call Log makes this both fast and easy.

This year we are excited to welcome keynote speaker Allison Massari.

Tom Curtin Receives 2022 ATSI Hall of Fame Award

Do you have sensitive information or messages in your database and would like to restrict access by specific staff, departments, or groups using the same system?

1Call Web Agent v5.5 solution now rated “Avaya Compliant” with Avaya OneCloud™ solutions.

The technology used by a healthcare organization’s call center can ultimately help improve patient satisfaction and help avoid reimbursement issues.

Registration is now open for our 16th Annual Leadership and Training Seminar.

Effective call management saves time and labor costs.

Whether you’re looking for assistance setting up a few client accounts, or upgrading your entire database, 1Call’s Contracted Services team can help you!

Notification of critical lab results is a crucial function of the clinical laboratory.

Information technology tools are becoming an essential component of medical lab communication.