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Healthcare Communications Blog

There is a lot of coordination involved when getting a patient from point A to point B. That is why hospital systems will have a dedicated Patient Transfer Center to coordinate inpatient-to-inpatient, emergency department-to-emergency department, and hospital-to-hospital transfers for adult and pediatric patients.

Announcing the release of version 5.5 of 1Call's Intelligent Series (IS) suite of call center applications.

Some medical answering services can provide telephone triage if they employ licensed professional staff members who are trained to give an accurate assessment of a patient caller’s concerns.

As we near the end of another busy year, we wanted to take a few moments to reflect on the topics we’ve covered for the 1Call Feature of the Month in 2021.

President of American Tel-A-Systems, Tom Curtin, shares a New Year message with customers and employees.

This second part of our post about MergeComm will examine how it works with scripting, dispatching, and reporting. 

What is MergeComm and how does it work?

Providing you with the information you need when you need it is essential. Whether you’re looking for the miTeamWeb User Guide, wondering how to schedule a report to run every day, or looking for configuration information for Cisco UCCX and Soft Agent, you’ll find it on TechHelper.

A Thanksgiving Message from Our President, Tom Curtin

Managing your on-call workforce shouldn't be a burden. The miTeamWeb app supports care team coordination and communication by providing healthcare staff with a way to assign and access on-call schedules, messages, directories, statuses, and more via mobile access.

Now is an ideal time to ensure that your system and clients are set up for the upcoming holidays. (You’ll also see how to use Holiday settings for other purposes!)

Choose a communication system that is user-friendly so you can reduce errors, improve efficiency, and enhance the patient experience.

Automated notification and reminder communications can help healthcare organizations be sure that every resource is utilized to its full potential and reach more staff personal in less time.

A few examples of 1Call's most popular interfaces that help improve workflows, are easy to use, and easy to learn.

Our Contract Services team welcomes Jaimie Guidry and Kelli Harrigan.

The Intelligent Series (IS) is the latest advancement in 1Call’s long line of call center innovations.

Callers don’t like to wait. Reducing wait times for callers is essential to providing the best possible experience for your patients.

Learn some of the integrations available with 1Call's Intelligent Series call center software.