Healthcare Communications Blog

If you need an easy way to verify a caller’s name or number, store call recordings for several years, or review how agents handle calls, check out 1Call's Call Log and Unity Voice Logger,

The highly anticipated 6.8 version of our miSecureMessages secure messaging app will be released soon!

Let Your Agents Provide a Perfect Answer Every Time

1Call is pleased to announce that the Wisconsin State Journal named Amtelco as a winner of the Madison, WI Top Workplaces 2021 Award.

OCR audits result in millions of dollars in penalties and incurred costs, which can be devastating to covered entities as well as their business associates. The minimum fine is $100 per violation and can go up to $50,000 per violation.

Do you need a better way for physicians and staff to contact each other?
It’s time for Smart Paging!

Contact centers are one of the most efficient ways to manage remote patient monitoring (RPM), which is a growing need in today's medical climate. RPM helps patients to be more engaged in their care, allows for greater continuity of care, and dramatically improves accessibility and accountability.

1Call Announces that Amtelco has Received a U.S. Patent for Auditing Communication Sessions

1Call Announces that Amtelco has Received a U.S. Patent for Speech-Enabled Scripting

Emergency departments (ED) in the United States began around 1880 as accident services provided through a workman’s compensation plan. Today, it’s common for healthcare organizations to have an ED within their hospital building, with dedicated staff, that offers critical and indispensable care to approximately 139 million Americans who go to the emergency room each year.

Are your callers tired of waiting on hold? It’s time for Scheduled Callback!

HIPPA and HITECH-compliant miSecureMessages helps hospitals and clinics unify their communications and streamline care team coordination by enabling staff to easily share texts, photos, audio files, and videos for secure, accurate communication while protecting electronic patient health information (ePHI). The app also integrates with existing hospital alert software to help reduce notification time when an emergency code occurs.

One of the first person-to-person connections a patient makes with a healthcare organization is often through a phone call. Whether the caller’s intent is to schedule an appointment, ask a question, or report an emergency, the way an operator handles that call plays a large role in patient care and satisfaction. Every phone call is an opportunity for the operator to uphold an organization’s values and provide excellent service.

Healthcare providers are able to remotely manage the health of their patients thanks to advancements in monitoring and communication technologies.

Healthcare communication is incredibly complex. Even though technology is meant to increase efficiences, it’s well-known that disconnected software from multiple vendors cause communication breakdowns in hospitals and clinics.

Healthcare has gone digital. Wearable devices, smart hospital beds, internet of medical things (IoMT), mobile health (mHealth) and secure messaging, telemedicine, telehealth, and other software-supported tools have become incredibly useful .

What is fingerprint scanning? The short answer is that fingerprint scanners take an image of a person’s fingerprint but in reality, the technology is more complex.

Soft Agent is now rated “Avaya compliant,” compatible with Avaya OneCloud™ CCaaS solutions.