A man works in a hospital contact center.

Working Together to Overcome Contact Center Challenges

There are many communication vendors offering similar products to healthcare organizations. We strive to be better by listening to our customers and providing them with customized solutions that fit their needs. When our customers succeed, we all succeed. Improving communication in healthcare leads to improved patient care – and that affects every single one of us.

1Call is honored to have a role in helping healthcare heroes provide the best patient care possible. Take a look at the case studies from our Resources page to get insight into some of the challenges our hospital customers experienced and how we worked together with them to overcome issues that were negatively affecting their contact center performance.

State University of New York (SUNY) Upstate Medical University: Integrating with Epic’s Electronic Medical Records to Save Time and Enhance Patient Caller Experience

MD Anderson Cancer Center: The Technical Side of Operators Working from Home

Jackson-Madison County General Hospital: Utilizing miSecureMessages for Efficient HIPAA-Compliant Communications

Ephraim McDowell Health: Leveraging Directories to Improve Call Flows and Reduce Code Call Errors

Case Study: Custom Call Center Scripts Help Prestigious Hospital’s Call Center Manage 850,000 Calls per Year