1Call Feature of the Month: What's New in 2022?

What’s New in 2022?

1Call continues to offer significant updates to our innovative product line each year. In 2022, a number of compelling new solutions were developed, each designed to help our healthcare partners improve communications and streamline workflows, enabling care teams to provide better patient care.

At the recent 1Call 2022 Leadership and Training Seminar, attendees had an opportunity to learn about many current – and future – innovations. Now is the time to plan for improving your enterprise communications in 2023, so check out a few of the many items covered:

The Genesis Omnichannel Platform provides a complete communications solution that improves your critical communications. The Genesis omnichannel platform incorporates a wide range of capabilities, including:

  • Phone calls
  • Secure texting
  • EHR, including Epic and Cerner
  • SMS texts
  • E-mail messages
  • Nurse call
  • Telemedicine
  • Video calls
  • WTCP
  • Social media
  • APIs

Web Agent is the perfect work-from-anywhere solution for your agents, designed to deliver efficient and powerful call handling from a secure web browser. Web Agent simplifies installation and maintenance and allows each agent to customize their screen with themes that include varying colors, fonts, fonts sizes, keyboard layouts, and more.  

Seamless Integrations with key industry platforms and interfaces continue to be an ongoing process for 1Call. We continue to add new integrations for telephony, secure messaging, scheduling, Epic, NurseCall, and scripting. Some of the new integrations include serial alarm monitoring, Cisco phone messaging, and Epic secure chat.

Patient Transfer is a specialized service utilized at many healthcare facilities. The process can be overwhelming, but 1Call helps you simplify coordination with a customized toolset. Streamline the process with essential pieces such as data collection scripts, directories, conference calls, call recording, secure messaging, on-call scheduling, automated notifications, structured escalation, web and mobile access, real-time monitoring and reporting, and optimized call handling.

Single Sign On (SSO) is an authentication process that speeds up the procedure for signing into multiple applications. SSO is available for both Intelligent Series (IS) and miSecureMessages. Read more

Scheduled Callback eliminates wait time by offering a callback option for your callers. When an agent is available or at the scheduled time, the agent receives the request and can contact the caller. Read more

Is there more? Yes, absolutely! This article covers a small snippet of what 1Call seminar attendees saw. Updates appear every month on Amtelco’s online TechHelper support resource, which can include new videos (and video shorts), white papers, webinars, reference documents, and more!

Ready to find out more? Contact your 1Call Sales Manager today for details on these updates!

 

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