1Call Feature of the Month: Patient Transfer

Streamlining the Patient Transfer Process

Every healthcare facility strives to provide the best care for their patients. When a patient’s healthcare needs change, transferring the patient to a different facility sometimes becomes the best choice. While transferring a patient in or out of your facility may seem overwhelming, 1Call has the tools to help you through the process.

A Complete Communications Package

1Call’s innovative communication applications are customizable to handle your organization’s specific workflows. While each transfer center has unique protocols, 1Call has the communication modules to manage the patient transfer process efficiently.

Select the modules you need to organize patient transfers at your facility:

  • Data Collection Scripts – Start by gathering all the vital patient information with 1Call’s intuitive Guided Scripting, which helps ensure all the necessary questions are asked.
  • Directories – Locate and quickly notify the appropriate care team members with the 1Call Directories, which provide enterprise-wide and mobile access to detailed physician, staff, and patient information.
  • Conference Calls – Use your existing phone resources to set up conference calls for the key medical personnel throughout the patient transfer process with 1Call’s Conference Bridge.
  • Call Recording – Record inbound, outbound, and conference calls with 1Call’s Call Log so that team members can review what’s happened to help ensure nothing is overlooked.
  • Secure Messaging – Save critical time for care teams and make it possible for them to collaborate and safely discuss patient information using 1Call’s miSecureMessages secure HIPAA-compliant device-to-device messaging apps.
  • On-Call Scheduling – Always know who to contact with 1Call’s On-Call Scheduling module, which always shows the current on-call personnel with their contact information, ensuring agents and staff always notify the correct personnel.
  • Automated Notifications – Provide better patient care when you quickly notify personnel about lab results, alarms, HL7 updates, and other critical messages using 1Call’s automated or on-demand notification solutions.
  • Structured Escalation – When a specific number of responders are required for a particular situation, use 1Call’s suite of notification tools to escalate from one contact method to another for a recipient, or escalate from one person or group to another until the needed number of personnel have replied.
  • Web and Mobile Access – 1Call’s miTeamWeb keeps your physicians and staff up to date with fast enterprise-wide online and mobile access to directories, messages, on-call schedules, and more.
  • Real-Time Monitoring and Reporting – Throughout the transfer process, 1Call keeps track of everything that happens, ensuring you have the statistics and data you need during and after the transfer.
  • Optimized Call Handling – The intuitive 1Call Web Agent browser-based operator console ensures professional call handling by instantly presenting all the needed information to agents.

Start Streamlining the Patient Transfer Process

Find out more today - contact your 1Call Sales Rep for details.