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Spotlight on 1Call, A Division of Amtelco

Since 1976, Amtelco has been providing innovative communication solutions to call centers around the world. In 1997, the 1Call Division was formed to offer enterprise-wide communication solutions designed specifically for healthcare organizations. 1Call is dedicated to serving the unique call center and communication needs of healthcare organizations, helping improve communications for patients, physicians, and staff by connecting people and information.

Hospitals and healthcare organizations throughout the world turn to 1Call to solve their medical call center, answering service, on-call scheduling, call handling, secure messaging, voice processing, conference calling, and automated notification needs.

Reliable Clinical Communications

1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide clinical communications, eliminate errors, and reduce training time for new hospital call center operators.

Every healthcare organization has unique needs, and sometimes receives unusual requests from physicians and various departments. That’s why 1Call offers powerful solutions that are easily customizable by the customer. Customers have access to a wide variety of administrative functions, including the ability to customize scripts for any department, with individual scripts for every physician, if needed.

Superior Customer Service

1Call’s Customer Support staff includes trainers, installers, project managers and technical support staff. The Customer Support staff has an average tenure of 15 years and all support staff members are located in the United States. While a majority of the staff members are located in the Midwest home office, there are several regional offices around the United States.

When help is needed, it’s just a phone call away. 1Call customers can also e mail the support team, or access the exclusive online TechHelper tool, where documentation, manuals, videos, and many more training tools are available. Emergency assistance for 1Call systems is available 24 hours a day, 365 days a year. Software upgrades are included with support agreements, helping ensure that customers always have access to the newest features.

Strong Partner Relationships

Hospital CIOs and CTOs are under tremendous pressure to do more with smaller budgets and staff. It's paramount that they have a reliable health communications IT partner. 1Call forms solid business partnerships with their customers. Each organization is encouraged to work closely with the 1Call team of consultants and engineers through each phase of system planning, configuration, and implementation. This helps ensure that the 1Call systems are at their optimum performance levels to meet all the communication needs of their organizations.

1Call understands how important it is for hospital systems and departments to work together for streamlined workflows and smooth interoperability. That’s why their custom software bridges the communication gap between disparate technologies from other vendors. 1Call works closely with an organization’s key technology partners to provide hospitals with the solutions that best fit their communication and technology requirements.