Resources for Remote Contact Centers

Does your contact center employ remote agents? Maybe your call center no longer has a physical location, enabling your organization to hire operators from different parts of the country. Forbes recently published an article about how remote work has changed the call center. 

Our call center software helps to improve the patient’s experience by unifying and simplifying call flows and workflows, regardless of where your office or agents are located. Take a look at some of our resources that pertain to web-based communications and remote operators.

Case Studies

MD Anderson Cancer Center: The Technical Side of Operators Working from Home

Using Remote Operators to Save Space While Still Providing the Highest Quality Patient Care

White Papers

Hiring, Training, and Retaining Remote Contact Center Agents

How Telehealth Employers Can Ensure Effective Communication with Remote Staff

The Importance of Agent Assessment in a Hospital Contact Center

How Call Center Technology Helps Hospitals, Staff, and Patients

Free Contact Center Software Assessment

We can conduct a full assessment of current workflows and technology you use at no cost to your organization (for both remote and physical contact centers). If you have a physical contact center, we will visit onsite to identify existing pain points and communication gaps. The assessment is followed by a live custom demonstration to show you how everything can be handled within one modern, efficient user interface. We’ll also spend time on the ROI that can be realized through things like solution remediation, enhancement of current workflows via dynamic scripting, reduction of FTEs, and other aspects that health systems across the country have experienced using our contact center software.

Securing your free software assessment is easy! Just click on this link and let us know you are interested: https://1call.com/lets-get-started.