Provide a Perfect Answer Every Time
This month's feature is Perfect Answer which allows your agents to prerecord an answer phrase for each of your clients. When an agent answers a call, the caller hears the Perfect Answer greeting, and the agent can then continue with the call.
The numerous benefits of using Perfect Answer include:
- Eliminates repetitive answer phrases for agents
- Removes the stress of pronouncing difficult names
- Ensures a Perfect Answer every time
The Perfect Answer feature is available for Soft Agent, Web Agent, and Infinity Telephone Agent. Check out TechHelper for details!