miSecureMessages Customer Testimonia

miSecureMessages Customer Testimonial

HIPAA and HITECH were put in place to protect PHI and miSecureMessages is the perfect text messaging tool to help healthcare organizations stay in compliance. SMS or text messages are stored on mobile devices and smartphones and can be viewed by a third party. miSecureMessages is a HIPAA-compliant messaging app that encrypts text messages that include PHI in a secure location keeping them private if the mobile device is misplaced, stolen or lost.

In this series, we’re posting short snippets of video testimonials from some of our customers. Kathy Mealer is the IS Manager for West Tennessee Healthcare and talks about how miSecureMessages improved hospital communications and patient care. Thanks to Kathy and all of our wonderful customers who agreed to share their experiences on video!

“My name's Kathy Mealer and I'm the manager of telecommunications in the IT service desk for West Tennessee Healthcare in Jackson Tennessee. It serves all of West Tennessee. The flagship is a Jackson-Madison County General Hospital. That's a 635 license bed facility and serves the 17 county area, and it also has six centers of excellence. And we also have three rural hospitals, small rural hospitals, 15 sports plus rehab clinics, six cardiology clinics and 14 primary care clinics, as well as a mental and behavioral health component.

“Well I think really the whole journey was driven by the HIPAA requirements, the Health Insurance Portability and Accountability Act for secured messaging. We were using a middleware and not sending messages in a secured fashion, you know, using copy and paste and that sort of thing. So, we needed to kind of reel that in.

“We started looking at all the tools that were available on the market, and there were literally hundreds of them. So, we kind of nailed it down to five and what we thought looked like the five best and the best fit for our organization. And we created a vendor comparison grid. And then we created a team of people to look at all these products.

“So we went through that whole process and everything that was on our grid Amtelco's miSecureMessages met all those requirements. That's how we selected. We've got 1,200 licensed users today. Two-way communication is always better. Before, they would send the page out, have to wait for the doctor to take time to call them back. And then he'd call back into the operators and they'd have to get him to the right place, so, you know, you could have some serious time delays there. This way we are going straight from nurse to physician, so, you know, anytime you improve that, you can improve patient care at the same time.

“We had a lot of support from upper administration, and we had a lot of champion support and that really helped us. And I think really the ones that are using it today seem to like it. And the nurses, they took to it pretty easy. We hope to be part of the big picture. We hope to add modules. We're going to add the Infinity product this year. And hopefully MergeComm the next. We see a good long future with all of this.”

For additional information on the miSecureMessages secure messaging app visit misecuremessages.com.