Leveraging Communication Software During COVID-19

Our Solutions Architecture team here at 1Call have been busy working with many hospital call center customers on how to leverage their 1Call solutions to best handle the challenges surrounding COVID-19 calls.

We will share customer questions and answers from our staff on this blog in an effort to help other hospital systems with their COVID-19 communications plan.

Q. How are other customers leveraging 1Call’s system and applications when answering calls related to COVID-19 concerns and requests?

A. Almost every day customers contact us about adding additional operator stations. To help with this endeavor, 1Call is offering temporary free licenses. Our customers are using the free licenses to:

• Open nurse triage centers and using a customized script to triage calls.
• Add operator capacity within their call center or establish remote operators. Having web-based communication is a big benefit for hospital systems, the community, and for the operators who can maintain their jobs while working safely from home. All of this can be done with our system.
• Create a navigation menu where the caller is directed to additional information.
• Establish on-call shifts for COVID-19 volunteer pools.

Please contact us with questions or more information about our free operator licenses. Best wishes to everyone as we work through these interesting times together.