Integration Engines Bridge Clinical Communication Gaps

Healthcare communication is incredibly complex. Even though technology is meant to increase efficiencies, it’s well-known that disconnected software from multiple vendors cause communication breakdowns in hospitals and clinics.

MergeComm is 1Call’s integration engine (aka middleware) that integrates with endpoint devices and HL7 to connect disparate communication software from different companies. MergeComm seamlessly connects disparate software programs from different tech providers to interface with alarms, nurse-on-call, automated alerts, critical lab results, etc. so they work together to add functionality and improve workflows.

Hear what some of our customers have to say about their experiences with the MergeComm integration engine in the video bleow. Thanks to our wonderful customers who agreed to participate!

“With MergeComm we're looking to automate our nuclear medicine program and procedures where when a patient is ordered for a test the night before, we're able to automatically email or fax that information to the vendor that provides us with our isotopes and different things needed for that procedure for the next morning.

“These require great resources and are also costly and having that information relayed automatically helps to speed up the process for the patient but yet, and generate revenue, but yet save the cost of having things put on hold or standby because the communication didn't happen.”

Alicia Wise, IS Project Coordinator
AnMed Health
Anderson, SC

“We use MergeComm in a variety of ways at the hospital – the nurse call, the housekeeping – (MergeComm) does a lot of automation for us. Saves a lot of manual processing, trying to contact nurses, providers, as well as housekeeping, maintenance staff and IS staff. So, it's been a great automation tool for us.”

Luke Barthel, Information Systems Operation Manager
Rice Memorial