End of Year Message from Tom Curtin, CEO, American Tel-A-Systems
Did you know that the global contact center market amounts to almost $340 billion U.S. dollars and is expected to grow steadily to reach $496 billion U.S. dollars by 2027? Despite these growing numbers, the number of call center employees has been falling, creating staffing issues worldwide.
This combination has been reflected at Amtelco this past year. We were busy helping customers leverage our call center software so they could help more people with less staff while working on our next generation of modular solutions to grow our cloud-based offerings.
The increased need resulted in the addition of more positions to our Software, Implementation, Project Management, Customer Support, Marketing, and Sales teams to support our growing customer base. As our company grew this year, we were proud to be recognized again as a top employer in the Madison, Wisconsin, area and were awarded a Top Workplaces honor by Wisconsin State Journal.
In-person events were once again possible, and we were excited to be able to meet people at numerous conferences. Personally, I was humbled to be presented with the 2022 Association of Teleservices International (ATSI) Hall of Fame award. I vividly recall my dad, “Mr. C,” receiving this award, and I remember how very proud I was to see him receive it. It was an honor to accept the award on behalf of, and due to, all Amtelco family members, including employees and our family of customers.
We were able to hold our annual 1Call Leadership and Training Seminar in person, which gave us a special opportunity to celebrate our 25 years in the healthcare contact center marketplace. The 1Call healthcare division of Amtelco was created in 1997 to focus on the unique communication needs in healthcare facilities. Since then, 1Call’s complete line of solutions have been helping to unify enterprise-wide communications, address communication gaps, and improve efficiencies – to help organizations reach their patient-first goals.
I’d also like to announce that we are beginning to roll out our next-generation, cloud-based software solutions called “Active Insights.” Active Insights will include many of our current modules, as well as new solutions, including Call Log, Transcription, Post Call Analytics, Scripted Analytics, Dashboard, Reporting, Speech-Enabled Scripting, and more.
I want to offer all of you a very sincere and heartfelt “Thank you” for your partnership in our Amtelco family. Reliable communication is crucial. We are privileged that our TAS and hospital customers trust us for their contact center software needs.