Does your hospital call center have a business continuity or disaster recovery plan?
Telephone outages, power outages, and natural disasters can happen suddenly and unexpectedly. For healthcare organizations failure to communicate is not an option. Our enterprise-wide solutions help with hospital and clinic communication systems backup and emergency notification needs.
In this series, we’re posting short snippets of video testimonials from some of our customers. View the video and transcript below. Thanks to all of our wonderful customers who agreed to share their experiences on video!
Rossi Fraenkel, Business Team Lead
“In the event that any of our other clinics were to have a power outage or go down, those calls roll to us at the contact center. We provide our organization a really good strategic value to process calls, in the event that one of their sites go out. It's a really great partnership with that.
“In terms of our environment, we always make a point to whatever process we’re implementing, always think about, you know, what’s going to happen if the network goes down? What’s going to happen if one of our databases aren’t available? It’s trying to make a lot of plans for that, to keep in place; so that we’re always prepared for, no matter what the incident is, whether we need to relocate due to a tornado or a fire or whatever the case may be, that we’re prepared for that no matter what.”
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