Customer Testimonials – Choosing 1Call for Healthcare Communication Solutions
Your healthcare organizations and patients need a good IT partner to help with clear and fast communications. 1Call provides communication solutions to hospitals and clinics and has dedicated, knowledgeable staff to collaborate with you.
In this series, we’re posting short snippets of video testimonials from some of our customers. Thanks to all of our wonderful customers who agreed to share their experiences on video!
Linda Bigley, Former Call Centers Manager
The Cleveland Clinic
“Our goal was to take eight of our call centers and bring them to one. We looked for a partner who had done this with other customers and other organizations and to use their best practices. Amtelco came in with many solutions and ideas on how we could do that.”
Kathy Mealer, Information Services Manager
West Tennessee Healthcare
“The journey was driven by the HIPAA requirements, the Health Insurance Portability and Accountability Act for secured messaging. We needed to kind of reel that in and we started looking at all the tools that were available on the market, and there were literally hundreds of them.
“So, we kind of nailed it down to five and what we thought looked like the five best and the best fit for our organization. And we created a vendor comparison grid. And then we created a team of people to look at all these products.
“So we went through that whole process and everything that was on our grid Amtelco's miSecureMessages met all those requirements. That's how we selected. We've got 1,200 licensed users today.”