Photos of new hires Jaimie Guidry and Kelli Harrigan.

Contracted Services Team Expands to Support Growing Customer Needs

We are pleased to announce the addition of Jaimie Guidry and Kelli Harrigan to the Contracted Services team. 

Jaimie brings 21 years of experience in the industry in her new position as Contracted Services Team Lead. Jaimie was a part of Amtelco’s Beta Team for many years, a member of NAEO’s Professional Development Committee (PDC), and a past NAEO board member. This is where she developed a passion for learning and implementing new features, as well as teaching others how to use them. 

Jaimie’s new role will include developing user-friendly scripts to be used as templates to fit our customers’ individual needs. Her deep knowledge of scripting will offer solutions for complex scripting situations. Along with providing tools and solutions, Jaimie is looking forward to empowering users through education.

After years as an Amtelco customer, Kelli has also joined our Contract Services team as a Project Manager. Her experience includes managing teams of 150+ on Amtelco’s Infinity/IS platform. 

Kelli is excited to use her experience in various aspects of the answering service/call center environment to help our customers as they upgrade their Amtelco/1Call systems or want to integrate miSecureMessages into their contact centers. Kelli’s organizational expertise will be fundamental to our Contracted Services team.

“We are looking forward to the knowledge and experience that Jaimie and Kelli have to offer as we expand our team to support our customers’ needs,” said Brad Swift, Director of Contracted Services.

The Amtelco Contracted Services Team supports existing and potential customers by providing project management assistance when updating technology, undergoing projects such as acquisitions and department mergers, looking for advice about best practices or guidance related to growth and future development, and more.