1Call Customer Service

1Call Customer Service Testimonial by Donna Jones of The University of Tennessee Medical Center

The installation by 1Call was fabulous and the 1Call folks were just great. When I talk to folks, I always complement 1Call’s service. I just feel like the technicians and trainers are always there for me. If I have a question, I just send it off to the trainers and someone always gets back with me. If they can’t answer my question, we set up a time to talk. They will remote in, show me what’s going on and what I need to do. As far as service, we’ve rarely had a real issue with the 1Call product. Any time I’ve ever had to call them, they get right in there and take care of the problem.

The best thing about the 1Call Customer Service department is they never blame the other vendor. When I call and there’s an issue, the technicians say, ‘Okay, let’s get in there and we’ll see what’s going on.’ They’re just there to help. They don’t care whose issue it is, they just want this product running. And they want me satisfied.

I don’t have an issue with them at all, ever. If I call, they’re always there and always willing to help me. And one of the other things, which was important to me when we first installed the product, is that never do they ever talk down to you. Never do they act like ‘You should know this.’ They’re just great.

Authored by: Donna Jones, PBX and Information Manager for The University of Tennessee Medical Center