MCFARLAND, Wisconsin – February 8, 2021 — 1Call, a division of Amtelco, today announced that Amtelco has been granted a U.S. patent for “Intelligent Speech-Enabled Scripting.” The patentable element is Amtelco’s system and method for intelligent speech-enabled scripting.
This improved system alleviates the complexity and burdens that hospital call centers face with configuring multiple, separate devices to work effectively together to facilitate the handling of incoming calls, manage the variation in call loads, and provide adequate security measures to ensure that sensitive information conveyed during a call is safeguarded.
“Our call center scripting software helps to streamline enterprise-wide hospital communications and is fully customizable to efficiently guide operators through calls that help patients and medical staff with appointments, referrals, prescription renewals, scheduling, emergencies, and more; while helping to reduce operator errors. Speech-enabled intelligent scripting provides our customers with an efficient system to manage a productive healthcare call center,” said Amtelco and 1Call President Tom Curtin.
The 1Call Division of Amtelco is a leader in developing software solutions and applications designed for the specific needs of the healthcare call center marketplace. 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization’s limited resources, and make them tremendously efficient, helping them bring wellness to their members and their bottom line.
Amtelco has a strong history in the telemessaging industry and was founded in 1976 to provide communication solutions to the answering service and medical messaging industry. Amtelco is focused on providing call center solutions that meet or exceed customer expectations and are backed by top-notch service and support. Millions of telephone calls are processed every day by Amtelco systems and software in operation in all 50 of the United States and more than 20 foreign countries. By working closely with customers, Amtelco continues to develop innovative features and products. For more information visit Amtelco.com.