1Call and Vocera Integrate to Enhance Care Team Collaboration and Improve Patient Experience
MCFARLAND, Wisconsin Sept. 23, 2021 — 1Call, a division of Amtelco and a leader in developing software solutions and applications designed for the healthcare communications and call center marketplace, now integrates with clinical communication and workflow solutions from Vocera Communications, Inc. Interoperability between 1Call and Vocera solutions, including smartphone applications, hands-free communication devices, and intelligent middleware, ensures that crucial messages are distributed with contextual information to the correct care team members on their device of choice.
“Every healthcare organization strives to provide the best care for patients. Whether it’s a phone call to a clinic or during a patient’s hospital stay, each patient expects to receive fast and accurate answers, along with timely and proper care,” said Tom Curtin, president of Amtelco and 1Call. “The 1Call and Vocera collaboration provides mutual customers with a best-in-industry interface designed to provide better outcomes for patients.”
The interoperability of the 1Call and Vocera solutions eliminates manual data entry and helps eliminate errors in contacting the wrong personnel. In addition, 1Call and Vocera solutions help speed up response times by ensuring an entire healthcare facility has instant access to current information while also safeguarding data.
When used in conjunction with 1Call, users of Vocera solutions have the ability to:
- Access on-call schedules, status, messages, etc., and easily view, edit, and create on-call schedules through 1Call’s miTeamWeb app.
- Use 1Call’s scripting module in hospital contact centers to guide agents through each call, including code calls, with ease.
- Access real-time medical staff status and on-call schedules so the correct team members are contacted when personnel receive a message or notification about a patient.
- Access patient data, securely, so care teams can view recent labs, diagnosis information, and more to help streamline the process of handling critical events.
- Track everything that happens on calls, changes to on-call schedules, status updates and more to generate various reports that help organizations monitor and optimize performance, easily spot trends, and focus on areas that need attention.
“The integration between the Vocera and 1Call systems makes it easy for clinicians to contact the right team members and securely communicate about patients,” said Brent Lang, Chairman and CEO of Vocera. “We look forward to seeing the positive impact of this collaboration and how this integration simplifies workflows and eases the cognitive burden for care teams.”
About 1Call
The 1Call Division of Amtelco is a leader in developing software solutions and applications created for the specific needs of the healthcare call center marketplace. 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization’s limited resources, improve efficiency, and help bring wellness to their patients. Recent additions include the MergeComm automated notification integration engine, which incorporates an HL7 integration, along with miSecureMessages secure smartphone paging and two-way messaging.
About Vocera
The mission of Vocera Communications, Inc. is to improve the lives of healthcare professionals, patients, and families. Founded in 2000, Vocera provides clinical communication and workflow solutions that help protect and connect team members, increase operational efficiency, enhance quality of care and safety, and humanize the healthcare experience. More than 2,300 facilities worldwide, including nearly 1,900 hospitals and healthcare facilities, have selected Vocera solutions to enable their workforce to communicate and collaborate with co-workers and engage with patients and families. Mobile workers can choose the right device for their role or task, including smartphones or one of the company’s wearable communication devices, and use voice commands to easily reach people by name, role, or group. The hands-free Vocera Smartbadge was named to TIME’s list of the 100 Best Inventions of 2020. Vocera solutions can integrate with more than 150 clinical and operational systems, including electronic health records, nurse call systems, ventilators, physiological monitors, and more. In addition to healthcare, Vocera solutions are found in aged care facilities, veterinary hospitals, schools, luxury hotels, retail stores, power facilities, and more. Visit www.vocera.com to learn more and follow @VoceraComm on Twitter.
Vocera® and the Vocera logo are trademarks of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.