Web-Based Communication

miTeamWeb is a mobile-friendly web application that extends the functionality of the Intelligent Series (IS) suite of call center applications across the enterprise and to hand-held devices using just a web browser. The app features customizable widgets that provide access to messages, directories, on-call schedules, call logs, and status schedules in a format that is user friendly on both desktop computers and mobile devices.

How does working remotely and the increased popularity of telehealth impact the need for secure messaging integrating with personal devices while keeping electronic patient health information safe?

One of the first person-to-person connections a patient makes with a healthcare organization is often through a phone call. Whether the caller’s intent is to schedule an appointment, ask a question, or report an emergency, the way an operator handles that call plays a large role in patient care and satisfaction. Every phone call is an opportunity for the operator to uphold an organization’s values and provide excellent service.

Traditionally, remote work for healthcare positions was limited to medical billing, coding and transcription.

When COVID-19 was declared a pandemic, employees who could do their job remotely were sent home to work – including hospital call center operators.

According to a survey published by the American Hospital Association (AHA) in 2016, there are 3,231 community hospitals in the United States that are a part of a larger hospital system. These sizable healthcare systems are often the result of mergers.

Sometimes a simple visit to your doctor’s office can be more complicated than expected. Typical doctor office hours are 8:00 a.m. – 5 p.m., Monday through Friday.

Hospital call centers are playing a critical role in their healthcare organization’s response to the current coronavirus crisis. 1Call is helping with this endeavor by offering free operator licenses to customers during the pandemic.

Our Solutions Architecture team here at 1Call have been busy working with many hospital call center customers on how to leverage their 1Call solutions to best handle the challenges surrounding COVID-19 calls.

One of the benefits of running a call center in a virtual server environment, or in the cloud, is the ability to use home-based operators. Remote operators are playing a crucial role for hospitals during the current COVID-19 outbreak.