2 months 4 weeks ago

One of the first person-to-person connections a patient makes with a healthcare organization is often through a phone call.

3 months 1 week ago

Traditionally, remote work for healthcare positions was limited to medical billing, coding and transcription.

5 months 1 week ago

When COVID-19 was declared a pandemic, employees who could do their job remotely were sent home to work – including hospital call center operators.

9 months 2 weeks ago

According to a survey published by the American Hospital Association (AHA) in 2016, there are 3,231 community hospitals in the United States that are a part of a larger hospital system. These sizable healthcare systems are often the result of mergers.

11 months 1 week ago

Sometimes a simple visit to your doctor’s office can be more complicated than expected. Typical doctor office hours are 8:00 a.m. – 5 p.m., Monday through Friday.

11 months 2 weeks ago

Hospital call centers are playing a critical role in their healthcare organization’s response to the current coronavirus crisis. 1Call is helping with this endeavor by offering free operator licenses to customers during the pandemic.

1 year ago

Our Solutions Architecture team here at 1Call have been busy working with many hospital call center customers on how to leverage their 1Call solutions to best handle the challenges surrounding COVID-19 calls.

1 year ago

One of the benefits of running a call center in a virtual server environment, or in the cloud, is the ability to use home-based operators. Remote operators are playing a crucial role for hospitals during the current COVID-19 outbreak.

1 year 1 month ago

The recent coronavirus outbreak has highlighted the important role telehealth plays to minimize the spread of germs. The use of communication technology in hospitals and clinics has given healthcare workers more mobility. A nurse or doctor can coordinate care when they are physically away from their patients.

1 year 7 months ago

Hospitals use miTeamWeb for fast online and mobile access to their On-Call Schedules, Messages, Directories, Status, and much more. miTeamWeb is available using secure browser access from a PC, smartphone, and tablet.

miTeamWeb helps clinical staff quickly find the information they need and has a customizable Home screen to provide fast access to the information they use the most, including other 1Call features such as: