Web-Based Communication

1Call’s miTeamWeb gives your physicians and staff fast online and mobile access to essential information using a secure browser. The new Auto Scheduler simplifies the process of creating schedules for on-call, department staff, volunteer staff, and more.

Communication tools can help relieve some of the burden felt by hospital staff by providing more efficient workflows, which results in a better patient experience.

1Call Web Agent v5.5 solution now rated “Avaya Compliant” with Avaya OneCloud™ solutions.

1Call Announces Certification with Cisco CUCM Release 14

To ensure effective communication with remote workers healthcare organizations of all sizes must have the right management mindset and the right technology in place.

The use of mobile communication technology in hospitals and clinics has given healthcare workers a way to coordinate care when they are physically away from their co-workers and patients.

miTeamWeb is a mobile-friendly web application that extends the functionality of the Intelligent Series (IS) suite of call center applications across the enterprise and to hand-held devices using just a web browser. The app features customizable widgets that provide access to messages, directories, on-call schedules, call logs, and status schedules in a format that is user friendly on both desktop computers and mobile devices.

How does working remotely and the increased popularity of telehealth impact the need for secure messaging integrating with personal devices while keeping electronic patient health information safe?

One of the first person-to-person connections a patient makes with a healthcare organization is often through a phone call. Whether the caller’s intent is to schedule an appointment, ask a question, or report an emergency, the way an operator handles that call plays a large role in patient care and satisfaction. Every phone call is an opportunity for the operator to uphold an organization’s values and provide excellent service.

Traditionally, remote work for healthcare positions was limited to medical billing, coding and transcription.