Nova Scotia Health Authority, previously Capital Health, is Nova Scotia’s province-wide provider of health services. They operate hospitals, health centers, and community-based programs throughout the province.
Medical call centers are the communication hub for the hospital enterprise. They handle a multitude of different calls including: the main switchboard, calls with patients and their family members, emergencies, transport dispatch, telehealth services, disaster response, on-call medical staff, providing 24-hour access to healthcare, scheduling, internal hospital communications, and more.
Those of us in the healthcare communication field already know the value of telehealth and virtual care. As the COVID-19 pandemic evolved, telemedicine gained worldwide recognition as a critical healthcare tool to keep both patients and medical staff safe.