Operator consoles

In the third and final installment of this series, we wrap up describing the high-level differences between using 1Call’s Intelligent Series (IS) Automatic Call Distribution (ACD) versus a Private Branch Exchange (PBX) ACD with 1Call’s Soft Agent for intelligent console call centers.

In the second installment of this series, we continue to describe the high-level differences between using 1Call’s Intelligent Series (IS) Automatic Call Distribution (ACD) versus a Private Branch Exchange (PBX) ACD with 1Call’s Soft Agent for intelligent console call centers.

In telecommunication, the electronic equipment that is responsible for accepting, holding, and routing telephone calls is called a “switch.” Private Branch Exchange (PBX) and Automatic Call Distribution (ACD) are switches that have different capabilities. 

Effective call center software and HIPAA-compliant apps are critical for medical answering services who provide telephone triage.

If you’re looking for a way to stop unwanted calls from reaching your operators, check out ANI Screening, the 1Call Feature of the Month!

Provide Consistent Feedback to Improve Your Agents’ Call Handling with Agent Assessment

Let Your Agents Provide a Perfect Answer Every Time

1Call Announces that Amtelco has Received a U.S. Patent for Auditing Communication Sessions

1Call Announces that Amtelco has Received a U.S. Patent for Speech-Enabled Scripting

Emergency departments (ED) in the United States began around 1880 as accident services provided through a workman’s compensation plan. Today, it’s common for healthcare organizations to have an ED within their hospital building, with dedicated staff, that offers critical and indispensable care to approximately 139 million Americans who go to the emergency room each year.