Operator consoles

Gamifying call center analytics not only makes it more pleasant for managers to monitor operator performance, but it can also result in agents getting a boost of morale from the camaraderie that is fostered through friendly competition and receiving performance feedback in a fun way.

While callers don’t like to wait, it’s sometimes inevitable. For most, music is preferred over silence, so listening to music while waiting helps keep callers engaged. Music has many benefits, including making it seem like the waiting time is shorter and letting the caller know that they haven’t been disconnected.

Learn how integrating your contact center software with Epic’s EMR platform saves time and enhances the patient caller experience.

When a phone call is one of the first personal connections a patient makes with a hospital, the operator’s ability to handle the call professionally and accurately plays a large role in the patient
experience.

Tom Curtin Receives 2022 ATSI Hall of Fame Award

Effective call management saves time and labor costs.

Google Removing Basic Authentication on May 30th

Correcting inefficient communication can help an organization towards their Triple, Quadruple, or even Quintuple Aim.

Technology enables medical contact centers to effectively become an extension of a hospital or clinic’s operations 24 hours a day, 7 days a week.

Healthcare contact centers can help improve patient and employee satisfaction, reduce costs, and even provide critical communication tools within the hospital setting.