1 month 3 weeks ago

MCFARLAND, Wisconsin – February 18, 2021 — 1Call, a division of Amtelco, today announced that Amtelco has been granted a U.S. patent for “Auditing Communication Sessions.” The patentable element is Amtelco’s systems and methods for auditing communication sessions. 

2 months 1 week ago

MCFARLAND, Wisconsin – February 8, 2021 — 1Call, a division of Amtelco, today announced that Amtelco has been granted a U.S. patent for “Intelligent Speech-Enabled Scripting.” The patentable element is Amtelco’s system and method for intelligent speech-enabled scripting. 

2 months 2 weeks ago

Emergency departments (ED) in the United States began around 1880 as accident services provided through a workman’s compensation plan.

2 months 4 weeks ago

One of the first person-to-person connections a patient makes with a healthcare organization is often through a phone call.

3 months 2 weeks ago

The call center in a healthcare organization performs a number of very important and very different functions. One of the most significant is serving as a virtual lobby, when processing internal and external calls.

5 months ago

Our call flow scripting solution automatically detects call flow and determines the scripting options for your operators based on your protocols.

5 months 1 week ago

When COVID-19 was declared a pandemic, employees who could do their job remotely were sent home to work – including hospital call center operators.

7 months 3 weeks ago

For many hospital call centers, having enough space to operate efficiently is an issue at the best of times. During a pandemic, close working conditions become a matter of safety.

9 months 3 weeks ago

Medical call centers are the communication hub for the hospital enterprise. They handle a multitude of different calls including: the main switchboard, calls with patients and their family members, emergencies, transport dispatch, telehealth services, disaster response, on-call medical staff, providing 24-hour access to healthcare, scheduling, internal hospital communications, and more.

10 months ago

Those of us in the healthcare communication field already know the value of telehealth and virtual care. As the COVID-19 pandemic evolved, telemedicine gained worldwide recognition as a critical healthcare tool to keep both patients and medical staff safe.