Operator consoles

Choose a communication system that is user-friendly so you can reduce errors, improve efficiency, and enhance the patient experience.

A few examples of 1Call's most popular interfaces that help improve workflows, are easy to use, and easy to learn.

The Intelligent Series (IS) is the latest advancement in 1Call’s long line of call center innovations.

Learn some of the integrations available with 1Call's Intelligent Series call center software.

In the third and final installment of this series, we wrap up describing the high-level differences between using 1Call’s Intelligent Series (IS) Automatic Call Distribution (ACD) versus a Private Branch Exchange (PBX) ACD with 1Call’s Soft Agent for intelligent console call centers.

In the second installment of this series, we continue to describe the high-level differences between using 1Call’s Intelligent Series (IS) Automatic Call Distribution (ACD) versus a Private Branch Exchange (PBX) ACD with 1Call’s Soft Agent for intelligent console call centers.

In telecommunication, the electronic equipment that is responsible for accepting, holding, and routing telephone calls is called a “switch.” Private Branch Exchange (PBX) and Automatic Call Distribution (ACD) are switches that have different capabilities. 

Effective call center software and HIPAA-compliant apps are critical for medical answering services who provide telephone triage.

If you’re looking for a way to stop unwanted calls from reaching your operators, check out ANI Screening, the 1Call Feature of the Month!

Provide Consistent Feedback to Improve Your Agents’ Call Handling with Agent Assessment