Operator consoles

While callers don’t like to wait, it’s sometimes inevitable. For most, music is preferred over silence, so listening to music while waiting helps keep callers engaged. Music has many benefits, including making it seem like the waiting time is shorter and letting the caller know that they haven’t been disconnected.

When a phone call is one of the first personal connections a patient makes with a hospital, the operator’s ability to handle the call professionally and accurately plays a large role in the patient
experience.

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Effective call management saves time and labor costs.

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Correcting inefficient communication can help an organization towards their Triple, Quadruple, or even Quintuple Aim.

Technology enables medical contact centers to effectively become an extension of a hospital or clinic’s operations 24 hours a day, 7 days a week.

Healthcare contact centers can help improve patient and employee satisfaction, reduce costs, and even provide critical communication tools within the hospital setting.

Choose a communication system that is user-friendly so you can reduce errors, improve efficiency, and enhance the patient experience.