Any technology that automates and simplifies nursing duties will free up nurses to spend more time with their patients which leads to better patient outcomes.
Call Center Link uses the data attached to incoming calls to match callers to patient records, streamlining patient look-up for efficient access and reducing the possibility of error.
1Call will be an exhibitor again at the HIMSS Global Health Conference & Exhibition. This year, HIMSS23 will be held in Chicago at McCormick Place – the largest convention center in North America on April 17-21, 2023. 1Call can be found at booths 1758 and 1856.
Now you can streamline the process of contacting on-call personnel with 1Call’s OnCall Connect feature. To use this, physicians, nurses, and staff call an extension, select an on-call resource, and the 1Call Smart Paging feature can contact the resource – all without talking to an operator! OnCall Connect saves time for your physicians, nurses, and staff and helps your personnel respond faster.
It is important that healthcare leaders are aware that technology already used by their contact centers can help improve patient and employee satisfaction, reduce costs, and even provide critical communication tools within the hospital setting.
While callers don’t like to wait, it’s sometimes inevitable. For most, music is preferred over silence, so listening to music while waiting helps keep callers engaged. Music has many benefits, including making it seem like the waiting time is shorter and letting the caller know that they haven’t been disconnected.
