The highly anticipated 6.8 version of our miSecureMessages secure messaging app will be released this spring! In today’s blog post, we will highlight some of the features that will be available with v6.8.
Even though the phrase "call center" was first published and recognized by the Oxford English Dictionary in 1983, the origins of call centers date back to the 1960s with the use of answering services.
Streamlined communication is always beneficial, but when a crisis hits, efficient, accurate communication is absolutely essential. The COVID-19 pandemic created a unique crisis in communication.
The call center in a healthcare organization performs a number of very important and very different functions. One of the most significant is serving as a virtual lobby, when processing internal and external calls.
Healthcare communication is incredibly complex. Even though technology is meant to increase efficiences, it’s well-known that disconnected software from multiple vendors cause communication breakdowns in hospitals and clinics.
Hospitals, physician practices, and other healthcare facilities have rapidly expanded their use of technology in an effort to move from a paper-based environment to one that supports the use of electronic health record (EHR) or electronic medical record (EMR) solutions.
Medically underserved populations and areas are designated by HRSA as having too few primary care providers, high infant mortality, high poverty, or a high elderly population.
Each year, approximately 16% of patients in United States hospitals are readmitted within 30 days of discharge. Readmissions and the additional treatments they entail are costly to both patients and insurers. Increasingly, they are costly to hospitals as well.
