Healthcare Communications

Announcing the release of version 5.5 of 1Call's Intelligent Series (IS) suite of call center applications.

Some medical answering services can provide telephone triage if they employ licensed professional staff members who are trained to give an accurate assessment of a patient caller’s concerns.

President of American Tel-A-Systems, Tom Curtin, shares a New Year message with customers and employees.

Now is an ideal time to ensure that your system and clients are set up for the upcoming holidays. (You’ll also see how to use Holiday settings for other purposes!)

The Intelligent Series (IS) is the latest advancement in 1Call’s long line of call center innovations.

Callers don’t like to wait. Reducing wait times for callers is essential to providing the best possible experience for your patients.

Spot the symptoms of an outdated communication system and identify the best time to upgrade. You'll save time, reduce errors, and improve interoperability.

A third-party integration happens when we connect to other applications that have not been built by 1Call. This connection is achieved through Application Program Interfaces (APIs).

Patient Follow Me assigns a fixed phone number to each patient that will follow them for the duration of their hospital stay.

Effective call center software and HIPAA-compliant apps are critical for medical answering services who provide telephone triage.