1 week 5 days ago

The highly anticipated 6.8 version of our miSecureMessages secure messaging app will be released this spring! In today’s blog post, we will highlight some of the features that will be available with v6.8.

3 weeks 4 days ago

Even though the phrase "call center" was first published and recognized by the Oxford English Dictionary in 1983, the origins of call centers date back to the 1960s with the use of answering services. 

1 month 3 weeks ago

Contact centers are one of the most efficient ways to manage remote patient monitoring (RPM), which is a growing need in today's medical climate.

3 months 1 week ago

Streamlined communication is always beneficial, but when a crisis hits, efficient, accurate communication is absolutely essential. The COVID-19 pandemic created a unique crisis in communication.

3 months 3 weeks ago

The call center in a healthcare organization performs a number of very important and very different functions. One of the most significant is serving as a virtual lobby, when processing internal and external calls.

4 months 1 week ago

Healthcare providers are able to remotely manage the health of their patients thanks to advancements in monitoring and communication technologies.

4 months 2 weeks ago

Healthcare communication is incredibly complex. Even though technology is meant to increase efficiences, it’s well-known that disconnected software from multiple vendors cause communication breakdowns in hospitals and clinics.

6 months 2 weeks ago

Hospitals, physician practices, and other healthcare facilities have rapidly expanded their use of technology in an effort to move from a paper-based environment to one that supports the use of electronic health record (EHR) or electronic medical record (EMR) solutions.

8 months 1 week ago

Medically underserved populations and areas are designated by HRSA as having too few primary care providers, high infant mortality, high poverty, or a high elderly population.

8 months 3 weeks ago

Each year, approximately 16% of patients in United States hospitals are readmitted within 30 days of discharge. Readmissions and the additional treatments they entail are costly to both patients and insurers. Increasingly, they are costly to hospitals as well.