It is important that healthcare leaders are aware that technology already used by their contact centers can help improve patient and employee satisfaction, reduce costs, and even provide critical communication tools within the hospital setting.
While callers don’t like to wait, it’s sometimes inevitable. For most, music is preferred over silence, so listening to music while waiting helps keep callers engaged. Music has many benefits, including making it seem like the waiting time is shorter and letting the caller know that they haven’t been disconnected.
Last month’s 1Call Feature of the Month covered many new updates for 1Call Solutions in 2022 presented at the annual 1Call Leadership and Training Seminar earlier this year. In this article, let’s look at future roadmap plans for 1Call solutions...
1Call continues to offer significant updates to our innovative product line each year. In 2022, a number of compelling new solutions were developed, each designed to help our healthcare partners improve communications and streamline workflows, enabling care teams to provide better patient care. At the recent 1Call 2022 Leadership and Training Seminar, attendees had an opportunity to learn about many current – and future – innovations.