Critical Communications

What is MergeComm and how does it work?

Spot the symptoms of an outdated communication system and identify the best time to upgrade. You'll save time, reduce errors, and improve interoperability.

Medical personnel use Smart Paging to instantly locate other staff and learn their current Status, such as In Office, Making Rounds, Out of Office, or On-Call.

Call Processing Application Now Rated “Avaya Compliant” Compatible with Avaya OneCloud™ UCaaS Solutions

Even though the phrase "call center" was first published and recognized by the Oxford English Dictionary in 1983, the origins of call centers date back to the 1960s with the use of answering services. 

Emergency departments (ED) in the United States began around 1880 as accident services provided through a workman’s compensation plan. Today, it’s common for healthcare organizations to have an ED within their hospital building, with dedicated staff, that offers critical and indispensable care to approximately 139 million Americans who go to the emergency room each year.

Streamlined communication is always beneficial, but when a crisis hits, efficient, accurate communication is absolutely essential. The COVID-19 pandemic created a unique crisis in communication.

This past year proved to be unlike any other time in recent history – for all of us. The COVID-19 pandemic brought with it, a year of great stress and uncertainty for many. However, it was also a time when the importance of our call center industry was thrust into the spotlight. 

Healthcare providers are able to remotely manage the health of their patients thanks to advancements in monitoring and communication technologies.

Red Alert emergency and event notification system provides the tools to notify the appropriate responders for emergencies, weather alerts, evacuations, as well as for daily, weekly, and monthly meeting and event reminders