Critical Communications

A hospital’s contact center platform helps to unify and simplify communications related to on-call schedule management, secure messaging, and automation.

Quickly directing callers to an agent for assistance helps your organization provide better patient care. 1Call’s healthcare contact center software includes built-in automatic call distribution (ACD) capabilities with ACD skill groups to help you accurately send callers to an agent trained to help them. This increases efficiency for both callers and agents, helping improve patient satisfaction.

In critical situations, ensuring fast response times is crucial to providing the best care for patients. The innovative 1Call MergeComm integration engine features automated dispatch capabilities to contact personnel quickly.

Now you can streamline the process of contacting on-call personnel with 1Call’s OnCall Connect feature. To use this, physicians, nurses, and staff call an extension, select an on-call resource, and the 1Call Smart Paging feature can contact the resource – all without talking to an operator! OnCall Connect saves time for your physicians, nurses, and staff and helps your personnel respond faster.

Patient experience leadership should involve their contact centers when planning frictionless patient experience goals. The technology already being used in their call centers, along with well-trained, informed agents, can be leveraged to help the entire enterprise achieve its patient-first goals. 

This year we are excited to welcome keynote speaker Allison Massari.

Notification of critical lab results is a crucial function of the clinical laboratory.

Handling Code Calls quickly and accurately is essential for reducing response times and providing optimal patient care.

Continue reading the second half of our blog post about how call center technology helps hospital, staff, and patients.

Call centers are supporting emergency departments during the pandemic, help patients connect remotely with their care teams via patient monitoring devices and telehealth, and medical answering services have grown to include telephone triage as part of their support.