Critical Communications

Patient experience leadership should involve their contact centers when planning frictionless patient experience goals. The technology already being used in their call centers, along with well-trained, informed agents, can be leveraged to help the entire enterprise achieve its patient-first goals. 

This year we are excited to welcome keynote speaker Allison Massari.

Notification of critical lab results is a crucial function of the clinical laboratory.

Handling Code Calls quickly and accurately is essential for reducing response times and providing optimal patient care.

Continue reading the second half of our blog post about how call center technology helps hospital, staff, and patients.

Call centers are supporting emergency departments during the pandemic, help patients connect remotely with their care teams via patient monitoring devices and telehealth, and medical answering services have grown to include telephone triage as part of their support.

Looking for an easy way to connect your care teams on a conference call?
You’ve found it: the updated 1Call Conference Bridge

There is a lot of coordination involved when getting a patient from point A to point B. That is why hospital systems will have a dedicated Patient Transfer Center to coordinate inpatient-to-inpatient, emergency department-to-emergency department, and hospital-to-hospital transfers for adult and pediatric patients.

This second part of our post about MergeComm will examine how it works with scripting, dispatching, and reporting. 

What is MergeComm and how does it work?