Critical Communications

It is important that healthcare leaders are aware that technology already used by their contact centers can help improve patient and employee satisfaction, reduce costs, and even provide critical communication tools within the hospital setting.

Take a look at a few of our white papers to learn more about BYOD, and how devices with secure messaging apps can be part of an organization’s strategy to reduce alarm fatigue.

Patient experience leadership should involve their contact centers when planning frictionless patient experience goals. The technology already being used in their call centers, along with well-trained, informed agents, can be leveraged to help the entire enterprise achieve its patient-first goals. 

This year we are excited to welcome keynote speaker Allison Massari.

Handling Code Calls quickly and accurately is essential for reducing response times and providing optimal patient care.

Continue reading the second half of our blog post about how call center technology helps hospital, staff, and patients.

Call centers are supporting emergency departments during the pandemic, help patients connect remotely with their care teams via patient monitoring devices and telehealth, and medical answering services have grown to include telephone triage as part of their support.

Looking for an easy way to connect your care teams on a conference call?
You’ve found it: the updated 1Call Conference Bridge

There is a lot of coordination involved when getting a patient from point A to point B. That is why hospital systems will have a dedicated Patient Transfer Center to coordinate inpatient-to-inpatient, emergency department-to-emergency department, and hospital-to-hospital transfers for adult and pediatric patients.