Critical Communications

Check out some of our white papers that demonstrate how hospital contact center leadership are using technology, data, and well-trained teams to assist health systems attain their organizational goals.

Critical contact information must be correct and easily accessible so operators can help medical staff provide the best patient care.

Now you can streamline the process of contacting on-call personnel with 1Call’s OnCall Connect feature. To use this, physicians, nurses, and staff call an extension, select an on-call resource, and the 1Call Smart Paging feature can contact the resource – all without talking to an operator! OnCall Connect saves time for your physicians, nurses, and staff and helps your personnel respond faster.

It is important that healthcare leaders are aware that technology already used by their contact centers can help improve patient and employee satisfaction, reduce costs, and even provide critical communication tools within the hospital setting.

Take a look at a few of our white papers to learn more about BYOD, and how devices with secure messaging apps can be part of an organization’s strategy to reduce alarm fatigue.

Patient experience leadership should involve their contact centers when planning frictionless patient experience goals. The technology already being used in their call centers, along with well-trained, informed agents, can be leveraged to help the entire enterprise achieve its patient-first goals. 

This year we are excited to welcome keynote speaker Allison Massari.

Notification of critical lab results is a crucial function of the clinical laboratory.

Handling Code Calls quickly and accurately is essential for reducing response times and providing optimal patient care.

Continue reading the second half of our blog post about how call center technology helps hospital, staff, and patients.