3 weeks ago

Even though the phrase "call center" was first published and recognized by the Oxford English Dictionary in 1983, the origins of call centers date back to the 1960s with the use of answering services. 

2 months 2 weeks ago

Emergency departments (ED) in the United States began around 1880 as accident services provided through a workman’s compensation plan.

3 months ago

Streamlined communication is always beneficial, but when a crisis hits, efficient, accurate communication is absolutely essential. The COVID-19 pandemic created a unique crisis in communication.

3 months 3 weeks ago

This past year proved to be unlike any other time in recent history – for all of us. The COVID-19 pandemic brought with it, a year of great stress and uncertainty for many. However, it was also a time when the importance of our call center industry was thrust into the spotlight. 

4 months 1 week ago

Healthcare providers are able to remotely manage the health of their patients thanks to advancements in monitoring and communication technologies.

7 months 1 week ago

Red Alert emergency and event notification system provides the tools to notify the appropriate responders for emergencies, weather alerts, evacuations, as well as for daily, weekly, and monthly meeting and event reminders

9 months ago

Methodist is located in the heart of Peoria, Illinois, and includes a 330-bed hospital with almost 600 board-certified physicians. Methodist is committed to delivering outstanding healthcare, and takes pride in being patient driven, responsible, responsive, and ready to meet each of their patient’s needs.

10 months 3 weeks ago

Wednesday, August 1, 2007, started out as a typical day at Hennepin Healthcare, then known only as Hennepin County Medical Center, in Minneapolis, Minnesota. At just after 6:00 p.m. that day, tragedy struck. During the evening rush hour, the Interstate 35W bridge collapsed. 

11 months ago

Telephone outages, power outages, and natural disasters can happen suddenly and unexpectedly. For healthcare organizations failure to communicate is not an option. Our enterprise-wide solutions help with hospital and clinic communication systems backup and emergency notification needs.

1 year ago

After 20+ years of helping healthcare facilities with their hospital organization communication, 1Call understands that investing in and maintaining a communication system in healthcare requires a significant commitment of staff time and resources.