MCFARLAND, Wisconsin – February 8, 2021 — 1Call, a division of Amtelco, today announced that Amtelco has been granted a U.S. patent for “Intelligent Speech-Enabled Scripting.” The patentable element is Amtelco’s system and method for intelligent speech-enabled scripting. 

Our call flow scripting solution automatically detects call flow and determines the scripting options for your operators based on your protocols.

Operator scripting has many benefits. Not only does it reduce the numerous errors of the past, it can also automate the process, and give the calls a personal feel. It has enhanced the ability to put protocol in place.