Call Analytics

Active Insights is a secure, cloud-based platform that provides access to call, message, and speech analytics. Use Active Insights to quickly find detailed information about calls and agent performance, complete with automated call scoring. You’ll find that Active Insights is user-friendly, fast and easy to deploy, and gives you accurate insights about your overall call handling.

Our newest metric measuring solution, Active Insights, is our first native cloud-specific development to quantify and interpret call analytics to ultimately provide a better patient experience.

The technology used by a healthcare organization’s call center can ultimately help improve patient satisfaction and help avoid reimbursement issues.

Medical call centers are the communication hubs for hospitals and clinics. Call analytics provide data to help improve a variety of service metrics to streamline workflows and increase patient satisfaction.