1Call Customer Support

Whether you’re looking for assistance setting up a few client accounts, or upgrading your entire database, 1Call’s Contracted Services team can help you!

1Call is Pleased to Announce that the Wisconsin State Journal Named Amtelco as a Winner of the Madison, WI Top Workplaces 2022 Award

Providing you with the information you need when you need it is essential. Whether you’re looking for the miTeamWeb User Guide, wondering how to schedule a report to run every day, or looking for configuration information for Cisco UCCX and Soft Agent, you’ll find it on TechHelper.

Our Contract Services team welcomes Jaimie Guidry and Kelli Harrigan.

A third-party integration happens when we connect to other applications that have not been built by 1Call. This connection is achieved through Application Program Interfaces (APIs).

Soft Agent is now rated “Avaya compliant,” compatible with Avaya OneCloud™ CCaaS solutions.

Our customers know their success is important to us and we are available for support, training, and guidance at any time - including during this pandemic.

Hospital call center operators are often the face of the healthcare organization. A single operator may talk to hundreds of patients and medical staff each day.

Our 14th Annual 1Call Leadership and Training Seminar will be held virtually this year.

We are proud to partner with hospitals to improve clinical communications and increase operator accuracy to ultimately help healthcare professionals save li