1Call Customer Support

Providing you with the information you need when you need it is essential. Whether you’re looking for the miTeamWeb User Guide, wondering how to schedule a report to run every day, or looking for configuration information for Cisco UCCX and Soft Agent, you’ll find it on TechHelper.

Our Contract Services team welcomes Jaimie Guidry and Kelli Harrigan.

A third-party integration happens when we connect to other applications that have not been built by 1Call. This connection is achieved through Application Program Interfaces (APIs).

Soft Agent is now rated “Avaya compliant,” compatible with Avaya OneCloud™ CCaaS solutions.

Our customers know their success is important to us and we are available for support, training, and guidance at any time - including during this pandemic.

Hospital call center operators are often the face of the healthcare organization. A single operator may talk to hundreds of patients and medical staff each day.

Our 14th Annual 1Call Leadership and Training Seminar will be held virtually this year.

We are proud to partner with hospitals to improve clinical communications and increase operator accuracy to ultimately help healthcare professionals save li

After more than 20 years of helping hospital call centers with their communication technology needs, we understand that investing in and maintaining a communication system in healthcare requires a significant commitment of staff time and resources.

Amtelco has been awarded a Top Workplaces 2020 honor and a special award for work/life flexibility by The Wisconsin State Journal. These awards are based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC.