White Paper

Technology used by a healthcare organization's contact center should be included in a violence prevention program.

Patient experience leadership should involve their contact centers when planning frictionless patient experience goals. The technology already being used in their call centers, along with well-trained, informed agents, can be leveraged to help the entire enterprise achieve its patient-first goals. 

The technology used by a healthcare organization’s call center can ultimately help improve patient satisfaction and help avoid reimbursement issues.

Effective call management saves time and labor costs.

Notification of critical lab results is a crucial function of the clinical laboratory.

Information technology tools are becoming an essential component of medical lab communication.

Correcting inefficient communication can help an organization towards their Triple, Quadruple, or even Quintuple Aim.

Technology enables medical contact centers to effectively become an extension of a hospital or clinic’s operations 24 hours a day, 7 days a week.

Healthcare contact centers can help improve patient and employee satisfaction, reduce costs, and even provide critical communication tools within the hospital setting.

Continue reading the second half of our blog post about how call center technology helps hospital, staff, and patients.