Feature of the Month

While callers don’t like to wait, it’s sometimes inevitable. For most, music is preferred over silence, so listening to music while waiting helps keep callers engaged. Music has many benefits, including making it seem like the waiting time is shorter and letting the caller know that they haven’t been disconnected.

As we begin our countdown to 2023, let’s take a few moments to review the 1Call Feature of the Month topics we focused on in 2022...

Last month’s 1Call Feature of the Month covered many new updates for 1Call Solutions in 2022 presented at the annual 1Call Leadership and Training Seminar earlier this year. In this article, let’s look at future roadmap plans for 1Call solutions...

1Call continues to offer significant updates to our innovative product line each year. In 2022, a number of compelling new solutions were developed, each designed to help our healthcare partners improve communications and streamline workflows, enabling care teams to provide better patient care. At the recent 1Call 2022 Leadership and Training Seminar, attendees had an opportunity to learn about many current – and future – innovations.

1Call’s miTeamWeb gives your physicians and staff fast online and mobile access to essential information using a secure browser. The new Auto Scheduler simplifies the process of creating schedules for on-call, department staff, volunteer staff, and more.

Now you can speed the procedure of signing in to multiple applications using Single Sign-On. This notable feature is now available for Intelligent Series and miSecureMessages users and agents.

If you’re looking for a way to locate messages based on what was entered in a message script, the Keyword Search on the Intelligent Series (IS) Call Log makes this both fast and easy.

Do you have sensitive information or messages in your database and would like to restrict access by specific staff, departments, or groups using the same system?

Whether you’re looking for assistance setting up a few client accounts, or upgrading your entire database, 1Call’s Contracted Services team can help you!

Handling Code Calls quickly and accurately is essential for reducing response times and providing optimal patient care.