Feature of the Month

Active Insights is a secure, cloud-based platform that provides access to call, message, and speech analytics. Use Active Insights to quickly find detailed information about calls and agent performance, complete with automated call scoring. You’ll find that Active Insights is user-friendly, fast and easy to deploy, and gives you accurate insights about your overall call handling.

Provide faster service for your patients by using Park Orbit to connect them with physicians and staff – even when they are away from their offices!

If you’ve ever wondered where ideas for software features come from, would you be surprised to learn that many come directly from 1Call and Amtelco customers? They do!

Now you can streamline the process of contacting on-call personnel with 1Call’s OnCall Connect feature. To use this, physicians, nurses, and staff call an extension, select an on-call resource, and the 1Call Smart Paging feature can contact the resource – all without talking to an operator! OnCall Connect saves time for your physicians, nurses, and staff and helps your personnel respond faster.

While callers don’t like to wait, it’s sometimes inevitable. For most, music is preferred over silence, so listening to music while waiting helps keep callers engaged. Music has many benefits, including making it seem like the waiting time is shorter and letting the caller know that they haven’t been disconnected.

As we begin our countdown to 2023, let’s take a few moments to review the 1Call Feature of the Month topics we focused on in 2022...

Last month’s 1Call Feature of the Month covered many new updates for 1Call Solutions in 2022 presented at the annual 1Call Leadership and Training Seminar earlier this year. In this article, let’s look at future roadmap plans for 1Call solutions...

1Call continues to offer significant updates to our innovative product line each year. In 2022, a number of compelling new solutions were developed, each designed to help our healthcare partners improve communications and streamline workflows, enabling care teams to provide better patient care. At the recent 1Call 2022 Leadership and Training Seminar, attendees had an opportunity to learn about many current – and future – innovations.

1Call’s miTeamWeb gives your physicians and staff fast online and mobile access to essential information using a secure browser. The new Auto Scheduler simplifies the process of creating schedules for on-call, department staff, volunteer staff, and more.

Now you can speed the procedure of signing in to multiple applications using Single Sign-On. This notable feature is now available for Intelligent Series and miSecureMessages users and agents.