Feature of the Month

As we near the end of another busy year, we wanted to take a few moments to reflect on the topics we’ve covered for the 1Call Feature of the Month in 2021.

Providing you with the information you need when you need it is essential. Whether you’re looking for the miTeamWeb User Guide, wondering how to schedule a report to run every day, or looking for configuration information for Cisco UCCX and Soft Agent, you’ll find it on TechHelper.

Now is an ideal time to ensure that your system and clients are set up for the upcoming holidays. (You’ll also see how to use Holiday settings for other purposes!)

Callers don’t like to wait. Reducing wait times for callers is essential to providing the best possible experience for your patients.

Quickly contacting personnel to respond to urgent situations is vital to providing better care for your patients. The 1Call MergeComm Integration Engine automates the process by streamlining your inbound and outbound communications.

If you’re looking for an easier way to create on-call schedules, check out Auto Scheduler, the 1Call Feature of the Month!

If you’re looking for a way to stop unwanted calls from reaching your operators, check out ANI Screening, the 1Call Feature of the Month!

Provide Consistent Feedback to Improve Your Agents’ Call Handling with Agent Assessment

If you need an easy way to verify a caller’s name or number, store call recordings for several years, or review how agents handle calls, check out 1Call's Call Log and Unity Voice Logger,

Let Your Agents Provide a Perfect Answer Every Time