Supervisors at Providence Swedish discovered that communication breakdowns and delays were happening due to how updated on-call schedules were handled by the system. Their team needed an accurate on-call scheduling solution that made it easy to create, view, and update schedule coverage with easy dispatch.
Web-based communication is fast, secure, improves communication times, adds efficiencies through remote access, and reduces the number of potential errors caused by miscommunication and absences.
When a phone call is one of the first personal connections a patient makes with a hospital, the operator’s ability to handle the call professionally and accurately plays a large role in the patient
experience.
Nova Scotia Health Authority, previously Capital Health, is Nova Scotia’s province-wide provider of health services. They operate hospitals, health centers, and community-based programs throughout the province.
