Case Study

Supervisors at Providence Swedish discovered that communication breakdowns and delays were happening due to how updated on-call schedules were handled by the system. Their team needed an accurate on-call scheduling solution that made it easy to create, view, and update schedule coverage with easy dispatch.

Critical contact information must be correct and easily accessible so operators can help medical staff provide the best patient care.

Web-based communication is fast, secure, improves communication times, adds efficiencies through remote access, and reduces the number of potential errors caused by miscommunication and absences.

When a phone call is one of the first personal connections a patient makes with a hospital, the operator’s ability to handle the call professionally and accurately plays a large role in the patient

Nova Scotia Health Authority, previously Capital Health, is Nova Scotia’s province-wide provider of health services. They operate hospitals, health centers, and community-based programs throughout the province.