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Healthcare Communications Blog

Supervisors at Providence Swedish discovered that communication breakdowns and delays were happening due to how updated on-call schedules were handled by the system. Their team needed an accurate on-call scheduling solution that made it easy to create, view, and update schedule coverage with easy dispatch.

Here’s a look at the events schedule for 1Call. We will be attending conferences and co-hosting upcoming Amtelco and 1Call webinars for customers.

Last month’s Feature of the Month covered how to Send Callers to the Most Qualified Agent Using ACD Skill Groups. 1Call’s powerful, built-in ACD makes it possible for you to set up a wide variety of skill groups, helping quickly direct callers to the most qualified agent.

1Call welcomes Nick Evans as our Regional Sales Manager for the New Zealand and Australian markets.

Our call center software helps to improve the patient’s experience by unifying and simplifying call flows and workflows, regardless of where your office or agents are located

Quickly directing callers to an agent for assistance helps your organization provide better patient care. 1Call’s healthcare contact center software includes built-in automatic call distribution (ACD) capabilities with ACD skill groups to help you accurately send callers to an agent trained to help them. This increases efficiency for both callers and agents, helping improve patient satisfaction.

Here’s a look at the events schedule for 1Call. We will be attending conferences and co-hosting upcoming Amtelco and 1Call webinars for customers.

Gamifying call center analytics not only makes it more pleasant for managers to monitor operator performance, but it can also result in agents getting a boost of morale from the camaraderie that is fostered through friendly competition and receiving performance feedback in a fun way.

In critical situations, ensuring fast response times is crucial to providing the best care for patients. The innovative 1Call MergeComm integration engine features automated dispatch capabilities to contact personnel quickly.

An Interview with Chief Nurse Executive and Healthcare IT Leader Nancy Beale, Ph.D., MSN, R.N., B.C. about how technology can help address the nursing shortage.

1Call Customers Invited to the 2023 Leadership and Training Seminar

Check out some of our white papers that demonstrate how hospital contact center leadership are using technology, data, and well-trained teams to assist health systems attain their organizational goals.

Active Insights is a secure, cloud-based platform that provides access to call, message, and speech analytics. Use Active Insights to quickly find detailed information about calls and agent performance, complete with automated call scoring. You’ll find that Active Insights is user-friendly, fast and easy to deploy, and gives you accurate insights about your overall call handling.

Join 1Call at These Upcoming Events

Any technology that automates and simplifies nursing duties will free up nurses to spend more time with their patients which leads to better patient outcomes.

Take a look at some of the case studies we've done with our hospital customers.

Amtelco has completed its long-awaited solar panel project and had begun using solar energy to help reduce its carbon footprint and fossil energy usage.

Provide faster service for your patients by using Park Orbit to connect them with physicians and staff – even when they are away from their offices!