Healthcare Communications Blog

It is important that healthcare leaders are aware that technology already used by their contact centers can help improve patient and employee satisfaction, reduce costs, and even provide critical communication tools within the hospital setting.

Engaged employees are more likely to stay with your organization, which leads to decreased turnover and hiring costs

While callers don’t like to wait, it’s sometimes inevitable. For most, music is preferred over silence, so listening to music while waiting helps keep callers engaged. Music has many benefits, including making it seem like the waiting time is shorter and letting the caller know that they haven’t been disconnected.

Hiring, training, and retaining new employees takes time and resources, but having procedures in place with technology to streamline the experience creates a better experience for both the employer and prospective employees.

Here is a quick look at what is going on for us over the next few months. More events and webinars will be added to this list. Be sure to visit our Events page for more details.

Learn how integrating your contact center software with Epic’s EMR platform saves time and enhances the patient caller experience.

As we begin our countdown to 2023, let’s take a few moments to review the 1Call Feature of the Month topics we focused on in 2022...

End of Year Message from Tom Curtin, CEO, American Tel-A-Systems

When a phone call is one of the first personal connections a patient makes with a hospital, the operator’s ability to handle the call professionally and accurately plays a large role in the patient
experience.

Last month’s 1Call Feature of the Month covered many new updates for 1Call Solutions in 2022 presented at the annual 1Call Leadership and Training Seminar earlier this year. In this article, let’s look at future roadmap plans for 1Call solutions...

Before 2022 comes to a close, we still have conferences to attend and will be co-hosting upcoming webinars for customers.

Case study of how Jackson-Madison County General Hospital uses miSecureMessages.

Did you know that Amtelco, 1Call, and miSecureMessages all offer RSS feeds so you can easily stay updated on what's going on?

1Call continues to offer significant updates to our innovative product line each year. In 2022, a number of compelling new solutions were developed, each designed to help our healthcare partners improve communications and streamline workflows, enabling care teams to provide better patient care. At the recent 1Call 2022 Leadership and Training Seminar, attendees had an opportunity to learn about many current – and future – innovations.

Take a look at a few of our white papers to learn more about BYOD, and how devices with secure messaging apps can be part of an organization’s strategy to reduce alarm fatigue.

Save the dates and join us at these upcoming events!

Technology used by a healthcare organization's contact center should be included in a violence prevention program.

1Call’s miTeamWeb gives your physicians and staff fast online and mobile access to essential information using a secure browser. The new Auto Scheduler simplifies the process of creating schedules for on-call, department staff, volunteer staff, and more.