1 week 2 days ago

The highly anticipated 6.8 version of our miSecureMessages secure messaging app will be released this spring! In today’s blog post, we will highlight some of the features that will be available with v6.8.

2 weeks 3 days ago

Did you know today is National Doctors' Day? Each year Doctors' Day is celebrated on March 30th to honor physicians for their work and contributions to society.

3 weeks ago

1Call is pleased to announce that the Wisconsin State Journal named Amtelco as a winner of the Madison, WI Top Workplaces 2021 Award.

3 weeks ago

Even though the phrase "call center" was first published and recognized by the Oxford English Dictionary in 1983, the origins of call centers date back to the 1960s with the use of answering services. 

1 month ago

Medical call centers are the communication hubs for hospitals and clinics. Call analytics provide data to help improve a variety of service metrics to streamline workflows and increase patient satisfaction.

1 month 1 week ago

Starting as a HIPAA-compliant secure messaging app, miSecureMessages has evolved into a unified communications application.

1 month 2 weeks ago

The Department of Health and Human Services’ Office for Civil Rights (OCR) conducts occasional audits of covered entities and their business associates, to ensure they comply with HIPAA regulations. Covered entities include health plans, healthcare clearinghouses, and healthcare providers.

1 month 3 weeks ago

Contact centers are one of the most efficient ways to manage remote patient monitoring (RPM), which is a growing need in today's medical climate.

1 month 3 weeks ago

MCFARLAND, Wisconsin – February 18, 2021 — 1Call, a division of Amtelco, today announced that Amtelco has been granted a U.S. patent for “Auditing Communication Sessions.” The patentable element is Amtelco’s systems and methods for auditing communication sessions. 

2 months ago

Are you still using the 6.6 version of miSecureMessages? Did you know it’s free to upgrade to the current 6.7 version? There are many useful features in v6.7 that aren’t available in v6.6. Here are some of the benefits you’ll enjoy when upgrading to v6.7:

2 months 1 week ago

MCFARLAND, Wisconsin – February 8, 2021 — 1Call, a division of Amtelco, today announced that Amtelco has been granted a U.S. patent for “Intelligent Speech-Enabled Scripting.” The patentable element is Amtelco’s system and method for intelligent speech-enabled scripting. 

2 months 2 weeks ago

Emergency departments (ED) in the United States began around 1880 as accident services provided through a workman’s compensation plan.

2 months 3 weeks ago

As care teams become larger and are spread out over multiple sites, timely and accurate communication across the care continuum is more important than ever.

2 months 4 weeks ago

MCFARLAND, Wisconsin – January 19, 2021 — 1Call, a division of Amtelco, today announced it is celebrating the 10-year anniversary and continued growth of their secure messaging app called miSecureMessages. 

2 months 4 weeks ago

One of the first person-to-person connections a patient makes with a healthcare organization is often through a phone call.

3 months ago

Streamlined communication is always beneficial, but when a crisis hits, efficient, accurate communication is absolutely essential. The COVID-19 pandemic created a unique crisis in communication.

3 months 1 week ago

Traditionally, remote work for healthcare positions was limited to medical billing, coding and transcription.

3 months 2 weeks ago

The call center in a healthcare organization performs a number of very important and very different functions. One of the most significant is serving as a virtual lobby, when processing internal and external calls.