Healthcare Communications Blog

. Critical contact information must be correct and easily accessible so operators can help medical staff provide the best patient care.

Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators

Call Center Link uses the data attached to incoming calls to match callers to patient records, streamlining patient look-up for efficient access and reducing the possibility of error.

1Call will be an exhibitor again at the HIMSS Global Health Conference & Exhibition. This year, HIMSS23 will be held in Chicago at McCormick Place – the largest convention center in North America on April 17-21, 2023. 1Call can be found at booths 1758 and 1856.

Now you can streamline the process of contacting on-call personnel with 1Call’s OnCall Connect feature. To use this, physicians, nurses, and staff call an extension, select an on-call resource, and the 1Call Smart Paging feature can contact the resource – all without talking to an operator! OnCall Connect saves time for your physicians, nurses, and staff and helps your personnel respond faster.

Engaged employees are more likely to stay with your organization, which leads to decreased turnover and hiring costs

Web-based communication is fast, secure, improves communication times, adds efficiencies through remote access, and reduces the number of potential errors caused by miscommunication and absences.

It is important that healthcare leaders are aware that technology already used by their contact centers can help improve patient and employee satisfaction, reduce costs, and even provide critical communication tools within the hospital setting.

While callers don’t like to wait, it’s sometimes inevitable. For most, music is preferred over silence, so listening to music while waiting helps keep callers engaged. Music has many benefits, including making it seem like the waiting time is shorter and letting the caller know that they haven’t been disconnected.

Hiring, training, and retaining new employees takes time and resources, but having procedures in place with technology to streamline the experience creates a better experience for both the employer and prospective employees.

Here is a quick look at what is going on for us over the next few months. More events and webinars will be added to this list. Be sure to visit our Events page for more details.

Learn how integrating your contact center software with Epic’s EMR platform saves time and enhances the patient caller experience.

As we begin our countdown to 2023, let’s take a few moments to review the 1Call Feature of the Month topics we focused on in 2022...

End of Year Message from Tom Curtin, CEO, American Tel-A-Systems

When a phone call is one of the first personal connections a patient makes with a hospital, the operator’s ability to handle the call professionally and accurately plays a large role in the patient
experience.

Last month’s 1Call Feature of the Month covered many new updates for 1Call Solutions in 2022 presented at the annual 1Call Leadership and Training Seminar earlier this year. In this article, let’s look at future roadmap plans for 1Call solutions...

Before 2022 comes to a close, we still have conferences to attend and will be co-hosting upcoming webinars for customers.

Case study of how Jackson-Madison County General Hospital uses miSecureMessages.