Interoperability in the Call Center: A Natural Solution(Part 2)

Many healthcare call centers routinely use outdated technology. Binders with paper call schedules, non PC-based PBX consoles, fax machines, data access terminals, and sticky notes are used by operators to access the information they need to handle calls. These makeshift solutions lead to inefficiency and mistakes.

Spotlight on 1Call, A Division of AMTELCO (Part 3)

Switching is Easy

Hospitals continually recommend the 1Call solutions to other healthcare organizations, so healthcare organizations switch to 1Call all the time. And it’s no wonder. With all of the customizable hospital call center solutions available, the high levels of customer satisfaction, and quality support services, 1Call is in a class by themselves.

1Call Introduces New Script Pro Professional Services Team Member

McFarland, WI – 1Call welcomes Carolyn Sonnefeld as a Script Pro team member! Carolyn currently works as a Telecommunications Analyst at Mercy Medical Center in Canton, Ohio. In this position, Carolyn finds innovative ways to use the 1Call Intelligent Series (IS) platform to meet her organization’s diverse call handling needs.

AMTELCO Receives ShoreTel Certification

McFarland, WI – The 1Call Division of AMTELCO is pleased to announce it has completed successful testing with ShoreTel, and received certification for the Infinity system. Infinity interfaces with ShoreTel via SIP trunking.

AMTELCO Receives 2015 DevConnect Partner Excellence Award

McFarland, WI – The 1Call Division of AMTELCO is pleased to announce that AMTELCO received a 2015 Avaya DevConnect Partner Excellence Innovation Award. The award was presented during the opening of the IAUG Converge2015 Expo on June 15, 2015, in Denver, Colorado.