Hospital Call Center

1Call Announces Presentation Schedule for HIMSS17

McFarland, WI – The 1Call Division of AMTELCO is pleased to announce a schedule for presentations in HIMSS Booth #6453. The presentation, titled “Solving Your Communications Challenges with 1Call Solutions” will be held on:

 

·        Monday, February 20 at 11:30 a.m., 1:00 p.m., 3:00 p.m., and 4:30 p.m.

Interoperability in the Call Center: A Natural Solution(Part 2)

Many healthcare call centers routinely use outdated technology. Binders with paper call schedules, non PC-based PBX consoles, fax machines, data access terminals, and sticky notes are used by operators to access the information they need to handle calls. These makeshift solutions lead to inefficiency and mistakes.

Interoperability in the Call Center: A Natural Solution(Part 1)

The call center in a healthcare organization preforms a number of very important and very different functions. One of the most significant is serving as a virtual lobby, when processing internal and external calls. It may be the initial touchpoint a patient has with the organization, so the experience has to be positive.

Spotlight on 1Call, A Division of AMTELCO (Part 4)

One Company, One Solution

The Software, Hardware, and Customer Support teams are located in the “Innovation Way” hallway at the Amtelco and 1Call home office. These teams work together closely, and when a question arises, it’s a quick walk down the hallway to find the solution. One company, one solution; proudly located in the USA!

Spotlight on 1Call, A Division of AMTELCO (Part 3)

Switching is Easy

Hospitals continually recommend the 1Call solutions to other healthcare organizations, so healthcare organizations switch to 1Call all the time. And it’s no wonder. With all of the customizable hospital call center solutions available, the high levels of customer satisfaction, and quality support services, 1Call is in a class by themselves.

1Call Introduces New Script Pro Professional Services Team Member

McFarland, WI – 1Call welcomes Carolyn Sonnefeld as a Script Pro team member! Carolyn currently works as a Telecommunications Analyst at Mercy Medical Center in Canton, Ohio. In this position, Carolyn finds innovative ways to use the 1Call Intelligent Series (IS) platform to meet her organization’s diverse call handling needs.

1Call Hosts Record-Setting Conference

McFarland, WI – 1Call is pleased to report that the Ninth Annual Leadership Conference and Training Seminar was another huge success! Held September 15-17, 2015, in downtown Madison, Wisconsin, this year’s event drew attendees from around the United States.  

AMTELCO Receives ShoreTel Certification

McFarland, WI – The 1Call Division of AMTELCO is pleased to announce it has completed successful testing with ShoreTel, and received certification for the Infinity system. Infinity interfaces with ShoreTel via SIP trunking.