Healthcare Call Center

Amtelco Genesis and Soft Agent Successfully Complete Compliance Testing

McFarland, WI–The 1Call Division of Amtelco is pleased to announce that the Genesis Intelligent Series solution and Intelligent Soft Agent have both successfully completed Avaya DevConnect Compliance Testing.

Registration Now Open for 1Call Leadership and Training Seminar

McFarland, WI – 1Call is pleased to announce that registration is now open for the Eleventh Annual 1Call Leadership and Training Seminar! The conference will be held September 12-14, 2017, at The Madison Concourse Hotel, in downtown Madison, Wisconsin.

Topics currently scheduled include:

1Call Announces Presentation Schedule for HIMSS17

McFarland, WI – The 1Call Division of AMTELCO is pleased to announce a schedule for presentations in HIMSS Booth #6453. The presentation, titled “Solving Your Communications Challenges with 1Call Solutions” will be held on:

Interoperability in the Call Center: A Natural Solution(Part 2)

Many healthcare call centers routinely use outdated technology. Binders with paper call schedules, non PC-based PBX consoles, fax machines, data access terminals, and sticky notes are used by operators to access the information they need to handle calls. These makeshift solutions lead to inefficiency and mistakes.

Spotlight on 1Call, A Division of AMTELCO (Part 3)

Switching is Easy

Hospitals continually recommend the 1Call solutions to other healthcare organizations, so healthcare organizations switch to 1Call all the time. And it’s no wonder. With all of the customizable hospital call center solutions available, the high levels of customer satisfaction, and quality support services, 1Call is in a class by themselves.

AMTELCO Receives ShoreTel Certification

McFarland, WI – The 1Call Division of AMTELCO is pleased to announce it has completed successful testing with ShoreTel, and received certification for the Infinity system. Infinity interfaces with ShoreTel via SIP trunking.

1Call Adds Two New Members to Sales Team

The 1Call Division of AMTELCO is pleased to announce the recent additions of Kevin Mahoney and Joe Curtin to the 1Call Sales Team.