Healthcare Call Center

1Call Announces Presentation Schedule for HIMSS17

McFarland, WI – The 1Call Division of AMTELCO is pleased to announce a schedule for presentations in HIMSS Booth #6453. The presentation, titled “Solving Your Communications Challenges with 1Call Solutions” will be held on:

 

·        Monday, February 20 at 11:30 a.m., 1:00 p.m., 3:00 p.m., and 4:30 p.m.

Interoperability in the Call Center: A Natural Solution(Part 2)

Many healthcare call centers routinely use outdated technology. Binders with paper call schedules, non PC-based PBX consoles, fax machines, data access terminals, and sticky notes are used by operators to access the information they need to handle calls. These makeshift solutions lead to inefficiency and mistakes.

Interoperability in the Call Center: A Natural Solution(Part 1)

The call center in a healthcare organization preforms a number of very important and very different functions. One of the most significant is serving as a virtual lobby, when processing internal and external calls. It may be the initial touchpoint a patient has with the organization, so the experience has to be positive.

Spotlight on 1Call, A Division of AMTELCO (Part 3)

Switching is Easy

Hospitals continually recommend the 1Call solutions to other healthcare organizations, so healthcare organizations switch to 1Call all the time. And it’s no wonder. With all of the customizable hospital call center solutions available, the high levels of customer satisfaction, and quality support services, 1Call is in a class by themselves.

AMTELCO Receives ShoreTel Certification

McFarland, WI – The 1Call Division of AMTELCO is pleased to announce it has completed successful testing with ShoreTel, and received certification for the Infinity system. Infinity interfaces with ShoreTel via SIP trunking.

 

AMTELCO Receives 2015 DevConnect Partner Excellence Award

McFarland, WI – The 1Call Division of AMTELCO is pleased to announce that AMTELCO received a 2015 Avaya DevConnect Partner Excellence Innovation Award. The award was presented during the opening of the IAUG Converge2015 Expo on June 15, 2015, in Denver, Colorado.

1Call Adds Two New Members to Sales Team

The 1Call Division of AMTELCO is pleased to announce the recent additions of Kevin Mahoney and Joe Curtin to the 1Call Sales Team.