1Call Announces Keynote Speaker for 1Call Leadership Conference and Training Seminar

McFarland, WI – The 1Call Division of AMTELCO is pleased to announce that Chad Kopitzke of NeXtGen Advantage will be the keynote speaker for the Eleventh Annual 1Call Leadership Conference and Training Seminar. The seminar will be held September 12-14, 2017, at The Madison Concourse Hotel and Governor’s Club, located in downtown Madison, Wisconsin.

1Call-Training and Customer Support 2017

Transcript

Holly Ritchison: I've attended several Amtelco conferences over the years, two times now with the 1Call for the hospitals. I find that's very beneficial because the group is a little smaller than some of the big national conferences. I like to go away with ... I've got contact names and numbers. You remember that one person that knew something that now you need some help with. You really do build a lot of great relationships.

Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 6)

Communication Training and Standardization

Technology is a crucial part of improving communication efficiency and accuracy. Healthcare organizations remain places where care is provided by humans, however, and staff training is an important part of any solution.

Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 5)

Advantages of Automation

Automation reduces response time and staffing costs by removing the need for a staff member to identify an issue and deliver the message. Not only is the message sent immediately, reducing lag time, it also reduces the amount of staff resources allocated to rote tasks.

Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 3)

The Consequences of Communication Breakdowns

The impact of ineffective communications has a significant role on the quality of care patients receive as well as on healthcare organizations’ bottom lines.

Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 1)

The average 500-bed hospital in the United States loses $4 million each year directly due to inefficient communication, according to a study published in the Journal of Healthcare Management. Effective and efficient communication is essential to fulfilling a healthcare organization’s mission of providing high quality care.

miSecureMessages Adds New Functionality with New Server Version 6.5

McFarland, WI – Amtelco’s 1Call Division is pleased to announce the release of miSecureMessages Server Version 6.5, with enhancements for both users and administrators.

User Features

Amtelco Genesis and Soft Agent Successfully Complete Compliance Testing

McFarland, WI–The 1Call Division of Amtelco is pleased to announce that the Genesis Intelligent Series solution and Intelligent Soft Agent have both successfully completed Avaya DevConnect Compliance Testing.