1Call

miSecureMessages Celebrates Six Years of Secure Texting, along with New Server Version 6.5!

The 1Call Division of AMTELCO is pleased to announce that miSecureMessages is celebrating six years of secure texting and messaging. Since being introduced in February 2011, miSecureMessages has continued to be vital to maintaining Protected Health Information (PHI), ensuring healthcare organizations meet HIPAA and HITECH regulations.

1Call Announces Presentation Schedule for HIMSS17

McFarland, WI – The 1Call Division of AMTELCO is pleased to announce a schedule for presentations in HIMSS Booth #6453. The presentation, titled “Solving Your Communications Challenges with 1Call Solutions” will be held on:

 

·        Monday, February 20 at 11:30 a.m., 1:00 p.m., 3:00 p.m., and 4:30 p.m.

Interoperability in the Call Center: A Natural Solution(Part 2)

Many healthcare call centers routinely use outdated technology. Binders with paper call schedules, non PC-based PBX consoles, fax machines, data access terminals, and sticky notes are used by operators to access the information they need to handle calls. These makeshift solutions lead to inefficiency and mistakes.

Interoperability in the Call Center: A Natural Solution(Part 1)

The call center in a healthcare organization preforms a number of very important and very different functions. One of the most significant is serving as a virtual lobby, when processing internal and external calls. It may be the initial touchpoint a patient has with the organization, so the experience has to be positive.

1Call Leadership and Training Seminar: September 27-29, 2016

Who: Administrators, Managers, Supervisors and Lead Operators

When: Tuesday, September 27 through Thursday, September 29, 2016

Where: The Madison Concourse Hotel and Governor’s Club, 1 West Dayton Street, Madison, Wisconsin, 800-356-8293