1Call - Hospital Call Center Solutions

Request More Information | 800.225.6035 | Email

• Solutions
  
  • By Industry
    • Healthcare
    • Higher Education
  • By Application
    • Call Center and Switchboard
    • Appointment Scheduling
    • Resource and On-Call Scheduling
    • Appointment Reminders
    • Call Logging and Recording
    • Alerts and Notifications
    • Reporting
    • Paging
    • Physician Answering Service
    • Physician Referral and Consults
    • Desktop and Mobile Applications
  • By Product
    • Infinity Call Center & Switchboard
    • Just Say It Speech Recognition
    • RED ALERT Notification
    • Synergy HL7 Care Alerts
    • MiteyMite SIP Phone/Directory
    • Soft Agent Call Handling
    • On-Call Scheduling
    • eCreator Scripting
    • IVR (Interactive Voice Response)
    • ProShow Appointment Reminder
    • Unity Voice Logging & Recording
    • Unified Reporting
    • ACD
• Industries
  • Healthcare
  • Higher Education
• Demos
  • Online Demos
• About
  • About 1Call
  • Mission Statement
  • Testimonials
• Partners
• News & Events
  • Press Releases
  • Trends Newsletter
  • Shows
  • Case Studies
• Support
  • Customer Support
  • Tech Helper Site
  • AMTELCO Resource Library
• Contact
•  

By Application

• Call Center and Switchboard
• Appointment Scheduling
• Resource and On-Call Scheduling
• Appointment Reminders
• Call Logging and Recording
• Alerts and Notifications
• Reporting
• Paging
• Physician Referral and Consults
• Desktop and Mobile Applications

Reporting Solutions

Call Center analytics tools and reports enable you to make insightful decisions that help you run your call center or switchboard in the most efficient manner possible. You also have visibility of every call center function so you gain control over day-to-day call center operations and improve long-term performance.

Call Center reporting allows you to monitor a number of different functions and activities within your call center including inbound and outbound call traffic, operator performance and system capacity thresholds.