Decision-makers agree. Scripting is the difference maker.
1Call is the only healthcare call management provider to offer a customized, intuitive scripting solution.
1Call’s Infinity and Soft Agent feature an Intuitive Call Flow Navigation that easily guides your agents through each call, and provides them with a customized script with the exact information they need, at the precise time they need it. Our Scripting solution is the only one in the industry and is renowned for being intuitive and proactive.
By streamlining your enterprise-wide communications, you’ll find that Scripting :
You’ll find that our Scripting solution is perfect for:
Color-coding is utilized to help agents instantly identify call types so they can handle calls more quickly. You can also build protocols into navigation scripts to remove guesswork. Agents simply fill in the caller’s responses and the script automatically navigates to the next appropriate question. This is ideal for deciding which department or physician should receive calls, determining if calls are urgent, handling code calls, staffing, automatic age calculations and many other options.
Time-of-day and day-of-week messaging and dispatching. Based on the current time and day, the correct navigation script and dispatch options are displayed, helping ensure calls are always handled correctly.