AMTELCO Receives Cisco Certification for Soft Agent with UCCX 9.0

McFarland, WI - May 2014 –AMTELCO is pleased to announce that the AMTELCO Soft Agent Attendant Console has received Cisco Certification for integration with Cisco’s Unified Contact Center Express 9.0. The Soft Agent Attendant Console and Cisco UCCX function together to provide intelligent console solutions for healthcare organizations, as well as for commercial call centers.

AMTELCO Releases Intelligent Series 4.1 Update

McFarland, WI - March 2014 – AMTELCO’s 1Call Division is pleased to announce that the Intelligent Series (IS) Version 4.1 is now officially released! This new version includes hundreds of notable updates, including enhancements for IS Scripting, miSecureMessages Apps, security, and the new IS Mobile App for Apple® devices, giving physicians and staff instant access to their messages, directories, status, and on-call information.

Hennepin County Medical Center

Hennepin County Medical Center (HCMC) is a Level I Adult and Pediatric Trauma Center.* As a Level I Trauma Center, many of the patients in serious condition from the bridge collapse were immediately transported to HCMC. According to Telecom Supervisor Michelle Jacobson, “The Hennepin Medical Resource Control Center (MRCC) started getting 911 calls within minutes of the collapse.

Major Enhancements Released for miSecureMessages Apple® App

McFarland, WI - January 2014 – AMTELCO’s 1Call Division is pleased to announce that a significant miSecureMessages App update for Apple® devices is available. This new update features an impressive set of user interface enhancements, as well as a number of important security enhancements.

AMTELCO Infinity Receives New Certification for Compliance with Avaya Products

McFarland, WI - January 2014 - The 1Call Division of AMTELCO is pleased to announce that the Infinity Console Solution has received an Avaya DevConnect Compliant Certification for successful testing at Avaya’s certification lab. AMTELCO’s Infinity system is now certified fully compatible with the Avaya Aura® Communication Manager 6.3, and the Avaya Aura® Session Manager 6.3.

Red Alert Software Version 2.0.5 Offers Impressive Enhancements

McFarland, WI - January 2014 – The 1Call Division of AMTELCO is pleased to announce a number of significant updates for the Red Alert Emergency and Event Notification system. Highlights of the new Red Alert software version 2.0.5 release include several powerful new contact methods, support for automated e-mail and TAP paging alert triggering, as well as a number of IVR performance enhancements.