Nevada National Guard 92nd Civil Support Team

When a suspicious substance was found in a Las Vegas hotel room on Thursday, February 28, 2008, the Nevada National Guard’s 92nd Civil Support Team (CST) was called for assistance. The substance tested positive for ricin, a poison found naturally in castor beans. 

Methodist Medical Center of Illinois

Methodist Medical Center wanted to be prepared for any type of situation that might arise. They investigated AMTELCO’s RED ALERT system as a more efficient way to handle disaster conditions and various code calls to their call center.

Using Remote Operators to Save Space While Still Providing the Highest Quality Patient Care

For many hospitals, having enough space to operate efficiently is an issue. One of the biggest advantages of the 1Call Infinity system is that it allows receptionists to work from home, making the space otherwise taken up by an on-site call center available for other uses. 

Using Automation to Improve Patient Care by Monitoring Pain Pathways

Valley Health is a not-for-profit organization serving the healthcare needs of residents in Virginia, West Virginia, and Maryland. Valley Health provides outstanding care to their patients through a system of six hospitals and related facilities, offering patients convenient care that is close to home. 

Turning Patient Appointment No Shows into a Hospital-Wide Benefit

Capital Health is Nova Scotia’s largest provider of health services. They operate hospitals, health centres and communitybased programs throughout Halifax Regional Municipality and the western part of Hants County. Capital Health is 12,000 employees, physicians, learners, and volunteers providing medical and surgical care, mental health care, community health programs, addiction prevention and treatment, and environmental health services.

Hennepin County Medical Center

Hennepin County Medical Center (HCMC) is a Level I Adult and Pediatric Trauma Center.* As a Level I Trauma Center, many of the patients in serious condition from the bridge collapse were immediately transported to HCMC. According to Telecom Supervisor Michelle Jacobson, “The Hennepin Medical Resource Control Center (MRCC) started getting 911 calls within minutes of the collapse.