Support You Can Count On!

When you need assistance, getting the help you need should be fast and reliable. This is also the case when you need help with your call center system. So how does 1Call’s support team rate?

Healthcare Facilities Utilize MergeComm to Enhance Clinical Communications

McFarland, WI – The 1Call Division of AMTELCO is pleased to announce that healthcare facilities are finding more ways to increase efficiency and improve patient care using MergeComm. 1Call’s MergeComm middleware event notification solution gives healthcare facilities a way to streamline the process of handling enterprise-wide clinical communications.

1Call Announces Keynote Speaker for 1Call Leadership Conference and Training Seminar

McFarland, WI – The 1Call Division of AMTELCO is pleased to announce that Chad Kopitzke of NeXtGen Advantage will be the keynote speaker for the Eleventh Annual 1Call Leadership Conference and Training Seminar. The seminar will be held September 12-14, 2017, at The Madison Concourse Hotel and Governor’s Club, located in downtown Madison, Wisconsin.

1Call-Training and Customer Support 2017

Transcript

Holly Ritchison: I've attended several Amtelco conferences over the years, two times now with the 1Call for the hospitals. I find that's very beneficial because the group is a little smaller than some of the big national conferences. I like to go away with ... I've got contact names and numbers. You remember that one person that knew something that now you need some help with. You really do build a lot of great relationships.

Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 6)

Communication Training and Standardization

Technology is a crucial part of improving communication efficiency and accuracy. Healthcare organizations remain places where care is provided by humans, however, and staff training is an important part of any solution.

Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 5)

Advantages of Automation

Automation reduces response time and staffing costs by removing the need for a staff member to identify an issue and deliver the message. Not only is the message sent immediately, reducing lag time, it also reduces the amount of staff resources allocated to rote tasks.

Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 3)

The Consequences of Communication Breakdowns

The impact of ineffective communications has a significant role on the quality of care patients receive as well as on healthcare organizations’ bottom lines.

Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 1)

The average 500-bed hospital in the United States loses $4 million each year directly due to inefficient communication, according to a study published in the Journal of Healthcare Management. Effective and efficient communication is essential to fulfilling a healthcare organization’s mission of providing high quality care.